The campaign UI is showing a pacing multiplier of 0.0x right after the ly DNC scrub completes. Queue depth hits zero within 30 seconds, leaving the agent group doing jack all. We’re on the 2024-04-09 release, and the POST /api/v2/outbound/campaigns call returns a 200, but the predictive engine seems to be choking on the updated contact list size. Campaign logs show predictive_dialing_disabled=true for some reason.
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Are you using the PureCloudPlatformClientV2 SDK to patch the campaign? Try explicitly setting predictiveDialingEnabled to true in the update payload since the DNC sync might be clearing that flag.