The campaign UI is showing a pacing multiplier of 0.0x right after the ly DNC scrub completes. Queue depth hits zero within 30 seconds, leaving the agent group doing jack all. We’re on the 2024-04-09 release, and the POST /api/v2/outbound/campaigns call returns a 200, but the predictive engine seems to be choking on the updated contact list size. Campaign logs show predictive_dialing_disabled=true for some reason.
Are you using the PureCloudPlatformClientV2 SDK to patch the campaign? Try explicitly setting predictiveDialingEnabled to true in the update payload since the DNC sync might be clearing that flag.