I can’t seem to figure out why our AppFoundry-hosted integration receives a 403 Forbidden response when attempting to assign a campaign to a predictive dialer via the platform API. The application utilizes multi-org OAuth tokens generated for the specific tenant, and these tokens successfully access other endpoints like GET /api/v2/outbound/campaigns. However, the PUT /api/v2/outbound/campaigns/{campaignId} call fails consistently. The SDK in use is Python 4.12.0, and the payload includes valid dialer configuration with mode set to predictive. Permissions for the service account include outbound:campaign:write and outbound:dialer:write. The error payload indicates Forbidden without further detail, suggesting a scope issue rather than a syntax error. This behavior is isolated to the US-West region deployments, while EU-West instances function correctly with identical code. The integration relies on real-time campaign updates for a premium analytics dashboard, so this blockage halts our core value proposition. Any insights into regional permission discrepancies or hidden OAuth scope requirements for predictive routing assignments would be appreciated.
How I usually solve this is by verifying the specific permission set on the OAuth client credentials rather than just checking the user role. The WFM team often handles similar scope issues where general access works but write operations fail due to missing outbound campaign management permissions. Ensure the application has the outbound:campaign:write scope explicitly granted in the developer console. If that is already set, check if the tenant has restricted API access to specific IP ranges or if the multi-org configuration is blocking cross-tenant writes. A quick test with a fresh token using Postman often isolates whether the issue is the SDK implementation or the underlying permission matrix. This approach typically clears up those stubborn 403 errors without needing to rebuild the integration.