I’ve spent hours trying to figure out why the outbound dialer fails when mapping Zendesk tickets.
Background
Migrating Zendesk voice tasks to Genesys Cloud outbound campaigns. Using the genesys-cloud-purecloud-iot SDK v1.12.0.
Issue
POST /api/v2/outbound/campaigns returns 400 Bad Request. Error: contactListId must be a valid UUID. The Zendesk ticket ID mapping seems correct.
Troubleshooting
Verified the UUID format. Checked API docs for v2. Still stuck on this validation error. Any tips?