Running the Q4_EU_Push campaign here in Berlin 
and team is hitting great targets overall 
. Platform throws WEM_CONSTRAINT_VIOLATION: MAX_CONTACTS_EXCEEDED right when afternoon shift swaps with evening agents. Architect flow sits at 2024.02.1 and we’ve got predictive routing mode set to OPTIMIZED. Pro tip! Always check skill group capacity matches logged-in count, which we did. Campaign just drops to zero contacts and stops doing jack all.
Does constraint engine recalculate every 5 minutes or does it wait for next optimization cycle? We adjusted max_contacts_per_agent to 12 in WEM dashboard, but API response still shows 15 inside POST /api/v2/wem/campaigns payload. Logs show mismatch between dashboard limit and what routing engine actually applies. Anyone know if optimize_interval setting overrides manual constraint override? Release notes for 2024.03 mention performance patch for constraint validation, so maybe that helps keep routing smooth!
{"error_code": "WEM_CONSTRAINT_VIOLATION", "message": "Campaign halted due to capacity mismatch", "campaign_id": "camp_8821"}