can some one tell me where the post chat survey is stored? I can see the it being attached to the IXN server but I need to know where it is being stored UCS ETC.
thanks
Post chat survey are not automatically stored in UCS! It is possible to store these in UCS but it’s necessary to write code Java/.NET code that will do it.
R.
Is this a new product or just an strategy?
Hi Cav,
It is a feature of Web API. You can find more details in Web API Developer’s Guide.
R.
Nice Rene thanks will check it
The post chat survey from the chat samples in WebAPIServer are stored in the Interaction Database in the INTERACTIONS table. Just look at the FLEXIBLE_PROPERTIES field, albeit in a slightly strange format.
Hope this helps