Is it possible to create some sort of routing flow in Genesys that could handle sending an automatic reminder to either the sender or recipient.
Something like the following:
Send mail to [email removed]
Set a reminder by creating custom drop down menu or option in WDE
If no reply within XX hrs
Send auto reminder back to agent or agent group “No reply from [email removed]”
OR
Send mail to [email removed]
Set a reminder by creating custom drop down menu or option in WDE
If no reply within XX hrs
Send auto reminder back to [email removed] “You have not replied”