We are migrating our legacy automation scripts to the Genesys Cloud Python Platform SDK. The existing codebase relies on manual token management, where we explicitly call the authentication endpoint to retrieve a new access token when the current one expires. This approach introduces race conditions and unnecessary complexity in our orchestration layer.
The documentation suggests that the SDK should handle token refresh automatically if the initial authentication is performed correctly. However, we are encountering intermittent 401 Unauthorized errors during long-running batch operations, which indicates that the automatic refresh mechanism might not be triggering as expected or that the session is being invalidated prematurely.
Below is the simplified initialization pattern we are currently using:
from genesyscloud.rest import Configuration
from genesyscloud.auth import AuthApiClient
from genesyscloud.user_api import UserApi
config = Configuration()
config.host = 'https://api.mypurecloud.com'
auth_api = AuthApiClient(configuration=config)
# Using client credentials flow
auth_response = auth_api.post_oauth_token(
grant_type='client_credentials',
client_id=os.getenv('GENESYS_CLIENT_ID'),
client_secret=os.getenv('GENESYS_CLIENT_SECRET'),
scope='urn:genesys:apis' # Broad scope for testing
)
# Updating the config with the new token
config.access_token = auth_response.access_token
# Initializing the User API client
user_api = UserApi(configuration=config)
The expectation is that UserApi (and other API clients) will detect an expired token and refresh it transparently. However, when the token expires mid-execution, the SDK throws an unhandled exception rather than refreshing the token. We have verified that the client_secret is correct and that the credentials are valid.
Is there a specific configuration flag or method we are missing to enable automatic token refresh? Or is the current implementation of the Python SDK requiring us to wrap API calls in a retry loop that manually checks for 401 status codes and re-authenticates? We prefer to avoid manual retry logic if the SDK supports it natively.