Platform SDK Python bulk user creation failing with 400 Bad Request

General Discussion
1

Looking for advice on bulk-creating users from a CSV using the Genesys Cloud Python SDK. My script reads rows and calls user_api.post_user(user), but it consistently returns a 400 Bad Request. I am validating the payload structure manually. Here is the JSON object I am passing to the SDK:

{
 "name": "John Doe",
 "email": "[email protected]",
 "username": "jdoe",
 "divisionId": "abc-123",
 "roleIds": ["default_role_id"]
}

Is there a missing required field or a format issue causing this failure?

2

The root cause here is the SDK’s strict validation on the User model, which often rejects payloads missing mandatory presenceId or invalid roleIds that aren’t visible in basic JSON dumps. In my E2E test suites, I avoid manual object construction because the post_user endpoint is sensitive to field types and division hierarchy constraints. Instead, I use the post_users bulk endpoint with a UserBulkCreate body to handle atomic creation and better error parsing.

  • Switch to users_api.post_users with a list of User objects.
  • Ensure each user has a valid presenceId (retrieve via presence_api.get_presence).
  • Verify roleIds exist in the target divisionId context.
  • Use try/except to catch ApiException for specific field errors.
from purecloudplatformclientv2 import User, UserBulkCreate, UsersApi

users_api = UsersApi(platform_client)
user_obj = User(name="John Doe", email="[email protected]", username="jdoe", division_id="abc-123", role_ids=["valid-role-id"])
bulk_body = UserBulkCreate(entities=[user_obj])
users_api.post_users(body=bulk_body)