Trying to understand the correct pagination pattern for getRoutingQueues in the Genesys Cloud JavaScript SDK when targeting multiple divisions. I am looping through divisionId arrays and calling the endpoint repeatedly, but the response headers lack Link metadata for cross-division continuity. The SDK seems to treat each division query as isolated, forcing manual nextPage handling. Is there a bulk fetch method or a specific divisionId wildcard parameter I am missing to retrieve all queues in a single SDK call without hitting rate limits?
My usual workaround is to wrapping the division iteration in a Promise.all block to handle concurrency, since the SDK treats divisions as isolated scopes anyway. There is no bulk endpoint that merges division headers. Here is the pattern I use in my Pulumi stacks to fetch all queues reliably:
const fetchAllQueues = async (client: PlatformClient, divisions: string[]) => {
const queuePromises = divisions.map(divisionId =>
client.routingApi.getRoutingQueues({ divisionId, pageSize: 100 })
);
const results = await Promise.all(queuePromises);
// Flatten the response bodies, handling pagination per division if needed
return results.flatMap(res => res.body.entities);
};
The SDK does not expose cross-division Link headers. You must manage the pagination state per division manually. Check out this guide on handling multi-division SDK calls for more context on rate limiting. Keep the pageSize low to avoid hitting throttling limits across parallel requests.
The best way to fix this is to avoid manual pagination loops which cause race conditions in the Angular service lifecycle. Use the built-in SDK utility to handle the header parsing atomically.
{
"method": "PlatformClient.RoutingApi.getRoutingQueues",
"params": {
"pageSize": 250,
"expand": ["members"],
"divisionId": null
}
}Make sure you stop treating division pagination as a single linear stream because the Genesys Cloud API fundamentally isolates division scopes. The suggestion above using divisionId: null is dangerous because it only returns queues in the user’s default division, missing everything else entirely. You need to handle each division independently, but doing it synchronously with Promise.all without pagination logic inside will truncate your results if a single division has more than pageSize queues.
I deal with React Native WebSocket state sync daily, and I’ve seen too many apps crash because they assume a single API call returns the full dataset. You need a recursive or iterative approach per division. Here is how I handle it in my mobile bridge layer to ensure we get every queue without blocking the main thread:
async function fetchQueuesForDivision(client: PureCloudPlatformClientV2, divisionId: string): Promise<any[]> {
let allQueues: any[] = [];
let nextUrl: string | null = null;
let page = 1;
do {
const response = await client.RoutingApi.getRoutingQueues({
divisionId: divisionId,
pageSize: 250,
page: page
});
if (response.body && response.body.entities) {
allQueues = [...allQueues, ...response.body.entities];
}
// The SDK doesn't always populate Link headers reliably in all environments
// so we rely on the count vs pageSize logic or explicit next_page_url if available
nextUrl = response.body?.next_page_url || null;
page++;
} while (nextUrl);
return allQueues;
}
// Then map over your divisions
const allQueues = await Promise.all(divisions.map(d => fetchQueuesForDivision(platformClient, d)));
Using next_page_url from the response body is more stable than parsing Link headers manually, which often breaks in mobile WebView environments. This approach keeps the state predictable and avoids the race conditions mentioned in the Angular thread.
The official documentation states that getRoutingQueues does not support cross-division pagination via the Link header because divisions are strictly isolated scopes in the Genesys Cloud data model. Passing divisionId: null as suggested earlier only returns queues in the caller’s default division, which is a common trap for admins trying to bulk-fetch assets. You cannot merge these streams client-side with a simple Promise.all if you are ignoring the nextPage token for each individual division request. If a division has more than 250 queues, that promise resolves with a partial set and you lose data.
Since I am scripting this in PowerShell for our tenant audits, I handle this by iterating the divisions and then recursively following the nextPage token for each specific division until exhaustion. The JS SDK behaves the same way. You need a helper function that checks for the nextPage token in the response metadata and re-calls the API with that token, keeping the divisionId static for that loop.
Here is the correct payload structure you must use for each recursive call. Note that divisionId must remain present in every subsequent request to maintain the scope context.
{
"method": "POST",
"url": "/api/v2/routing/queues",
"headers": {
"Authorization": "Bearer {{access_token}}",
"Content-Type": "application/json"
},
"body": {
"pageSize": 250,
"divisionId": "{{specific_division_id}}",
"nextPage": "{{next_page_token_from_previous_response}}"
}
}
If you omit nextPage after the first call, you only get the first page. If you change divisionId mid-stream, the token becomes invalid. Just loop through your divisions, and for each division, loop through pages until nextPage is null. It is tedious, but it is the only reliable way to get a complete list without hitting rate limits or truncating data.