I’ve been wrestling with token expiration in a long-running Python script that pulls historical interaction data. The script runs for about 45 minutes, which is longer than the standard access token lifespan.
I initialized the API client like this:
from genesyscloud import Configuration, PlatformApi
from genesyscloud.rest import ApiException
config = Configuration()
config.host = 'https://api.mypurecloud.com'
config.access_token = initial_token
config.refresh_token = refresh_token
config.client_id = client_id
config.client_secret = client_secret
api_instance = PlatformApi(config)
The docs imply that setting refresh_token, client_id, and client_secret on the Configuration object should handle automatic token refresh when a 401 is encountered. I’ve seen this work in shorter scripts, but here the first request succeeds, then it sits idle for a bit, and the next batch fetch fails with:
ApiException: (401) Reason: Unauthorized HTTP response headers: HTTPHeaderDict({'Content-Type': 'application/json', ...}) HTTP response body: {\"code\":\"unauthorized\",\"message\":\"Access token expired or invalid\"}
I’ve checked the SDK source code for genesyscloud/platform.py (v14.0.2). The _refresh_token method exists and seems to be called in the call_api wrapper if response.status == 401.
I added some debug logging to the PlatformApi instance. It looks like the 401 is being raised before the refresh logic kicks in. Or maybe the refresh happens but the retry doesn’t re-send the request?
Has anyone got auto-refresh working reliably for sessions over 30 minutes? I’m considering writing a custom middleware to intercept 401s, fetch a new token manually, and retry, but that feels like fighting the SDK’s intended design.
Any pointers on why the built-in refresh might be skipping the retry step?