What’s the difference between GET /api/v2/routing/queues and GET /api/v2/routing/queues/{queueId}/members?
I want to build a dashboard showing agents per queue with their current status. Which endpoint gives me the real-time agent roster?
/routing/queues returns queue configuration (name, skills, media settings). /routing/queues/{id}/members returns the list of users assigned to that queue.
For REAL-TIME agent status within a queue, use POST /api/v2/analytics/queues/observations/query. This returns current counts of agents in each state (Available, On Call, ACW, etc.) per queue. The members endpoint only shows roster membership, not live status.