Error: Platform API 422 on nice_cxone_screen_recording_policy “schedule_interval_serialization” in provider 1.20.5
The 02:30 JST sync pipeline choked on the agent desktop capture rules again. Swapped the capture_type from full_desktop to application_window and ran terraform refresh, but the state file’s still showing drift on the recording_target block. Terraform 1.9.8 paired with nice-cxone 1.20.5 and it’s throwing a 422 Unprocessable Entity when pushing the screen_recording_policy resource while the console just spits out that generic validation failure.
The schedule_interval_serialization error usually stems from how the provider maps ISO 8601 durations or cron expressions into the NICE CXone API body. Version 1.20.5 of the nice-cxone provider has known strictness around the recording_target block structure. If you changed capture_type, you likely need to explicitly define the schedule block to avoid a serialization mismatch where the API expects a specific JSON array format for intervals.
Try restructuring the nice_cxone_screen_recording_policy resource to explicitly handle the schedule. The API often rejects the payload if the interval object doesn’t match the expected schema for type and value.
resource "nice_cxone_screen_recording_policy" "agent_capture" {
name = "Agent Desktop Capture Policy"
description = "Updated policy for application window capture"
enabled = true
recording_target {
capture_type = "application_window"
# Explicitly define the schedule to avoid serialization 422s
schedule {
type = "daily"
value = "02:30" # Ensure this matches your JST offset if needed
}
}
}
If you are using a recurring interval, ensure the schedule block uses type = "recurring" and provides a valid ISO 8601 duration string like P1D or PT1H in the value field. The 422 error is often a silent schema validation failure from the CXone platform, not just Terraform. Check the API docs for POST /api/v2/recordings/policies. The recording_target might also require an explicit recording_type field if capture_type is set to application_window.
Running terraform plan -refresh-only can help isolate if the drift is purely state-based or if the API is rejecting the write. If it’s a write rejection, the API response body usually contains the specific validation error message, which terraform apply sometimes masks. Check your state file for any nested objects under recording_target that might be null when they shouldn’t be.
The serialization error usually hits when the Terraform provider tries to push a cron string that the CXone API doesn’t recognize as valid for the specific schedule type. The nice_cxone provider 1.20.5 is strict about the schedule_interval_serialization field inside the recording_target block. If you’re using a recurring schedule, the API expects a specific ISO 8601 duration format or a well-formed cron expression, not just a generic string.
Check your recording_target configuration. The schedule block needs explicit definition. If you removed or changed the capture_type, the associated schedule might have lost its required fields in the state drift. You need to explicitly set the type to recurring and provide a valid cron_expression or interval_duration.
Here is the corrected Terraform snippet that avoids the 422 error. Note the schedule block structure.
resource "nice_cxone_screen_recording_policy" "agent_policy" {
name = "Agent Desktop Capture"
description = "Application window only"
enabled = true
recording_target {
type = "agent"
capture_type = "application_window"
schedule {
type = "recurring"
cron_expression = "0 2 * * 1-5" # Explicit cron for M-F 2 AM
# Alternatively, use interval_duration if not cron
# interval_duration = "PT1H"
}
}
}
Run terraform plan after this change. If the state still shows drift, destroy the resource and recreate it. The provider sometimes caches old schema versions in the state file. Also, verify the timezone in your CXone organization settings. If the API interprets the cron in UTC but your agents are in JST, the recording might trigger at unexpected times, even if the policy saves correctly. Check the timezone attribute in the policy if available.