Hi,
Currently our Framework applications and CCA applications are running on separate servers.
We are thinking to put both in one AIX 5.3 server. I was wondering by doing this will I run into any performance issue.
Please share your experience if you have any… Thanks.
Distributed is always best. Also if it works well why change?
The reason company wants to save money in server maintenance, etc.
I would check cpu/mem usage in current setting. If it is minimal, move it one component at a time.
The only thing I would worry about is how much of a load your Datasourcer would cause to your StatServer. In many instances we found statserver cause an incredible amount of load on a system when used by CCA and you have over a 1000 people. Add to that database (which I assume you would also host on the same server as well, right) and ETL, and I think you need to really plan ahead.
If you are talking about 200 people or less, I would not even think twice + just move the whole thing. If you have close to 1000, I would really consider keeping your architecture as distributed as possible. We rely on redundancy a lot at our call center, so, having everything jammed into one PC brings a lot of other issues besides the load that you will need to address.
So, the bottom line - go for it if it is under 200 people, but keep in mind that you should expect triple load amount of the sum of all your existing Genesys products.
Thanks to Victor and others.
Yes, we have around 200 agents. I think we are good to go ahead.