Pagination handling for multi-division queues in Genesys Platform SDK

General Discussion
1

I’m hitting the 200-item limit on /api/v2/iam/queues when trying to fetch all queues across our multiple divisions. I know the SDK has pagination helpers, but I’m struggling to chain them correctly in my Deno edge function without hitting rate limits or missing data.

Context:
I’m using the @genesyscloud/purecloud-platform-client-v2 SDK in a Deno Deploy environment. I need to aggregate queue data from three specific divisions. The standard getQueues call returns a truncated list. I tried using nextPage but the division filter seems to reset or behave unexpectedly when paginating across boundaries.

Question:
What is the most robust pattern for iterating through all pages of queues while maintaining the division filter? Does the SDK’s Pagination helper handle division scoping automatically, or do I need to manually loop through each division ID?

import { QueuesApi } from "@genesyscloud/purecloud-platform-client-v2";

const queuesApi = new QueuesApi();
// How to properly paginate across divisions?
const response = await queuesApi.getQueues({
 divisionId: divisionId,
 pageSize: 200
});
2

You should probably look at at the afterExpansion callback in the SDK’s listQueues method. It automatically handles pagination and merges results into a single array, preventing manual loop errors. Configure the expansion to include memberCounts if needed.

const queues = await platformClient.QueuesApi.listQueues(null, ['memberCounts'], null, null, 1000, { afterExpansion: (res) => res });

This avoids rate limit spikes by batching requests efficiently. Ensure your OAuth token has queue:view scope.

3

You need to ensure your pagination loop respects the SDK’s internal cursor handling while managing rate limits in Deno. The afterExpansion approach mentioned above is valid, but for Deno Deploy, I prefer explicit iteration to avoid memory spikes on large datasets. Use the PureCloudPlatformClientV2 instance to fetch pages sequentially.

Here is the JSON payload structure for a subsequent page request using the afterExpansion callback context:

{
 "divisionId": "your-division-id",
 "pageSize": 200,
 "pageNumber": 2,
 "expansions": ["memberCounts", "skills"]
}

In your Deno script, initialize the client with OAuth scopes queue:read and iam:read. Iterate through divisions, calling listQueues with pageSize: 200. Check res.pagination.total to determine if more pages exist. Accumulate results in an array. This avoids hitting the 200-item cap and keeps your edge function responsive. I use this pattern for my PagerDuty webhook triggers to ensure all queue metadata is captured before processing SLA breaches.