Hi,
I am having some problems trying to make an outbound call in preview mode. I am using AIL 7.2.
I am able to make the first call…and mark the call processed. However, when I move to the next client I get the following DN error:
17 05 11:51:21:039 [ AWT-EventQueue-0] DEBUG Ail.Dn CanMakeCall on 5602 is false
17 05 11:51:21:039 [ AWT-EventQueue-0] DEBUG Ail.Dn CanMakeCall on 6102 is false
com.genesyslab.ail.exception.NoDnException: There is no available DN for a new call.
at com.genesyslab.ail.core.DnImpl.cg(Unknown Source)
In “handleInteractionEvent”
case interaction.Status.NEW_:
- if campaign = preview
Interaction ixn = event.getInteraction();
In " handleCampaignEvent"
- I don’t really do anything here relating to preview campaign
I have a button to retrieve record the next client:
ie: outBoundRec = campaignInfo.getPreviewRecord();
than a separate button to make the outbound connection to the client displayed:
interaction = (InteractionVoice) ixn;
interaction.makeCall(“86139521021”,
null, // location (if call goes to another switch)
InteractionVoice.MakeCallType.REGULAR, // Call type
null, // user data
null, // reasons
null); // tExtensions
Then when i make the call processed after client disconnects as follows in handleInteractionEvent
case interaction.Status.IDLE_:
voiceOutbound = (InteractionVoiceOutbound) interaction;
markCallProcessed(voiceOutbound);
What am I doing wrong…and if someone can give me an example to handle outbound calls in preview mode I would greatly appricate it..for the docs is very limited in this section.
All so in the same transaction…I would like to update the number attempts made…how would I do that..
I don’t see a method like I do with CallResult (ie: setCallResult) that I can use to update…I don’t believe it’s a custom field either.
Thanks for helping.
Remits