Hello! Sorry for my very bad English.
We use Genesys OCM 8.0.
How I can check maximum attempts for one record? In concordance with contract terms, maximum attempts count of dialing is 5, independently from call result.
THe problem: 1. call result may be any unsuccessfull (No answer, droped, abandoned etc.) or any successful (agent manual reschedule record, if hi is not listening customer). 2. Record with new contact info (dialing number) may be added to the call list by third party application, and it is already having greater than 1 attempt count.
If I try use some treatments, then:
- The Treatment “not find” current attempt’s value of new inserted records and made 5+N dial attempts, ( N - current attempt’s value for new inserted records)
2.Successfull call result to broke the treatments sequence…
I’m novice genesys users. Thank you for your answer!