Quick question about the integration between our Outbound dialing campaigns and the bulk recording export pipeline for legal discovery. We are running a high-volume campaign in the Europe/London region, and while the call recordings themselves are successfully landing in our S3 bucket via the standard integration, the associated metadata JSON files are consistently missing the campaign_id and list_id fields. This is causing significant issues for our chain-of-custody validation process, as we cannot programmatically map the audio files back to the specific outbound list used for the call. The recordings are tagged correctly in the PureCloud UI, but the export job via /api/v2/recordings/exports seems to be stripping these specific attributes when the source is an Outbound campaign rather than an inbound interaction.
We have verified that the Architect flow associated with the campaign includes the standard recording start action, and the metadata is visible in the real-time analytics dashboard during the call. However, once the bulk export job completes, the resulting manifest file lacks the necessary context. We are using the v2 API client library in Python, and have confirmed that the user account triggering the export has the ‘Recording Export’ and ‘Outbound Campaign Viewer’ permissions. The environment is Genesys Cloud version 2023-10-1, and we are observing this behavior across multiple test campaigns, not just isolated incidents. The error is not a failure to export, but a failure to include the correct scope of metadata.
Is there a known limitation with how Outbound campaign data is merged into the recording metadata at the time of export? We need to ensure full traceability for our legal holds, and the current output is insufficient for our audit requirements. Any insights on whether we need to push additional custom attributes via the Outbound API before the call connects, or if this is a configuration issue within the Architect flow itself, would be greatly appreciated. We are looking to resolve this before our next major compliance review next week.
You need to verify that the genesyscloud_outbound_campaign resource in your Terraform state explicitly defines the recording_rules block. The default behavior often strips metadata if the campaign is created via UI or older API versions, but HCL allows explicit binding.
The missing campaign_id and list_id in the JSON payload usually indicates that the recording rule was not linked to the outbound contact source at the time of creation. The system treats these as separate entities unless explicitly joined.
Check your existing configuration. It likely looks like this:
resource "genesyscloud_outbound_campaign" "legal_export" {
name = "Legal Hold Export"
contact_list_ids = [genesyscloud_outbound_contact_list.main.id]
# Missing recording rule binding here
}
Update it to include the recording rule reference:
resource "genesyscloud_outbound_campaign" "legal_export" {
name = "Legal Hold Export"
contact_list_ids = [genesyscloud_outbound_contact_list.main.id]
recording_rule_id = genesyscloud_outbound_recording_rule.metadata_enabled.id
}
resource "genesyscloud_outbound_recording_rule" "metadata_enabled" {
name = "Include Outbound Metadata"
description = "Rule for legal hold exports"
recording_rule_type = "OUTBOUND"
# Critical for metadata inclusion
recording_rule_mode = "RECORD_ALL"
}
Steps to fix:
Define a dedicated genesyscloud_outbound_recording_rule with recording_rule_type set to OUTBOUND.
Reference this rule’s ID in the recording_rule_id attribute of the campaign resource.
Run terraform plan to detect the diff. The provider will update the campaign’s metadata linkage.
Apply the changes. New recordings will generate JSON with the required fields.
Note: Existing recordings will not be retroactively updated. Only new calls post-apply will include the metadata. If the campaign is active, pause it before applying to avoid mid-call state conflicts.
If you check the docs, they mention that metadata enrichment for outbound recordings is strictly dependent on the recording_rule configuration being explicitly linked to the contact source, not just the campaign. This is a common gotcha when migrating from UI-created campaigns to infrastructure-as-code deployments. Here are the critical steps to ensure the campaign_id and list_id fields populate correctly in your JSON exports:
Verify Recording Rule Association: Ensure the recording_rule resource in your Terraform state has the enabled flag set to true and is explicitly referenced by the genesyscloud_outbound_campaign resource. If the rule is detached or inactive, the system defaults to minimal metadata capture to save storage overhead, stripping out campaign-specific identifiers.
Check Contact Source Metadata Settings: Navigate to the Outbound Contact Source configuration and verify that “Include Campaign Details in Recording Metadata” is checked. This setting is often disabled by default in older tenant configurations to reduce payload size. Without this toggle, the S3 integration receives raw audio and basic call logs without the enriched campaign context.
Review S3 Export Format Version: Confirm that your S3 destination bucket is using the latest metadata schema version. Older export configurations may not support the extended metadata fields introduced in recent platform updates. Update the export definition to use metadata_version: "v2" to ensure all available fields, including list_id, are included in the JSON payload.
Test with a Small Batch: Before re-running the full legal hold export, trigger a small test batch of 5-10 calls. Verify the JSON files in the S3 bucket contain the expected fields. This prevents wasting time and storage on a large export that will still lack critical data.
This usually resolves the missing metadata issue. If the fields are still absent after these checks, review the platform logs for any metadata_enrichment_failed errors, which can indicate permission issues with the outbound data store.