Can anyone clarify why our outbound campaign drops to zero progress exactly at 17:00 CST, matching our shift end time? We are on Genesys Cloud v24.5.0 in the Chicago environment. The dialer seems to respect the WFM schedule boundary too aggressively, halting calls even when agents have logged shift extensions.
Campaign Status: PAUSED
Reason: No available agents
Is there a configuration to override this hard stop?