Can anyone clarify why our outbound campaign drops to zero progress exactly at 17:00 CST, matching our shift end time? We are on Genesys Cloud v24.5.0 in the Chicago environment. The dialer seems to respect the WFM schedule publish too aggressively, ignoring the ‘ignore_schedule’ flag in the campaign config below.
campaign:
name: "Q4 Follow-up"
dialing_mode: predictive
schedule_override: false
wfm_integration: enabled
Is there a known conflict with the WFM API sync?