Could someone explain why our Genesys Cloud Outbound campaigns halt processing exactly at 10:00 AM CST during weekly schedule publishes? We see a spike in ‘Campaign Paused’ status in the dashboard.
- Verified that no manual pause actions were triggered by agents.
- Checked API logs for /api/v2/outbound/campaigns but found no explicit error codes, just status flips.
Is there a known integration conflict between WFM adherence updates and outbound dialer availability?