getting a 409 conflict error when the outbound campaign attempts to initiate calls immediately after the weekly wfm schedule publish completes.
the campaign is configured to respect agent availability from the workforce management module. however, right after the schedule push at 6 am ct, the dialer starts rejecting calls with a 409 status code in the architect flow logs. the error message reads: agent_capacity_mismatch: scheduled availability does not match current state.
we are on genesys cloud version 24.5. the issue seems to stem from a delay in the wfm agent status sync to the outbound module. agents are showing as available in the wfm dashboard but unavailable in the outbound campaign settings for about 15 minutes after the publish.
has anyone else seen this latency issue between wfm schedule publishing and outbound campaign capacity updates? we need the dialer to start immediately at shift start. any workarounds or configuration tweaks to force a faster sync?