Stuck on interpreting the Campaign List Status metric within the Outbound Dialing module for our EU-West BYOC environment. The performance dashboard indicates a steady flow of Dialer Attempts, yet the associated contact list status remains static at ‘Pending Validation’ for over 48 hours.
This behavior contradicts the expected lifecycle where lists should transition to ‘Active’ or ‘Completed’ based on the dialer’s consumption rate. The Architect flow governing the outbound campaign is configured with a standard sequential dialing strategy, and no error logs are present in the Conversation Detail view for the affected segments.
Is there a specific threshold or background process delay inherent to the EU-West BYOC region that causes this lag in status synchronization? The business impact involves inaccurate forecasting for agent wrap-up times, as the system appears to be queuing contacts that are technically already processed.
Clarification on the underlying logic for list status updates versus real-time dialer activity would be appreciated. We need to determine if this is a display latency issue or a genuine processing bottleneck affecting our compliance reporting.