Does anyone know how outbound dialing campaigns handle SIP trunk failover when a specific BYOC route drops? We are seeing 503 Service Unavailable errors on our ap-southeast-1 trunks during peak dialing hours. The campaign pauses instead of routing to the secondary carrier.
- Environment: Genesys Cloud EU-1
- Trunks: 15 BYOC routes
- Issue: 503 errors on outbound legs
The logs show the trunk is marked down, but the campaign does not retry via the backup route. Is there a specific setting in the outbound configuration to force immediate failover?