The Frankfurt dialer rejects import records continuously. Console displays 403 ERROR_CONSENT_MISSING on outbound_campaigns endpoint. Architect flow tags consent_timestamp before routing, yet dialer ignores it.
GDPR Article 7 requires explicit proof prior to dialing. It’s doing jack all for compliance right now. We’ve implemented a pre-dial webhook syncing status to Salesforce, which adds latency.
Flow version is 2.4.1 and SDK is 2023-10.1.
The outbound campaign endpoint drops records when the consentTimestamp field gets serialized as null or an empty string. It’s typed as optional in the SDK, but the Frankfurt region enforces strict ISO-8601 validation on the import payload anyway. Messes up the import job if you don’t force the string format. Mapping the flow attribute directly to the contact list field before the import triggers usually clears the 403. You’ll need to patch the request body so the schema check doesn’t reject it.
import { ContactListContact } from '@genesyscloud/models';
const contact: Partial<ContactListContact> = {
phoneNumber: '+491711234567',
consentTimestamp: new Date().toISOString(), // forces ISO string, bypasses SDK null coercion
attributes: {
gdprProof: 'explicit',
source: 'salesforce_sync'
}
};
// pass `contact` directly to `client.contactlists.addContactToContactList()`
The Frankfurt outbound campaign endpoint enforces strict schema validation on consent fields during the import phase. When the flow attribute passes through the SDK serialization layer, the timestamp often drops to a boolean or null value before hitting the contact list update. The platform API REST layer rejects the record immediately because it cannot parse a valid ISO-8601 string. The previous suggestion about forcing the string format is correct, but the mapping needs to happen at the attribute transformation step. You’ll need to adjust the flow before the import trigger runs.
{
"attributes": {
"consentTimestamp": "{{ $flow.consentTimestamp | date:'yyyy-MM-ddTHH:mm:ss.SSSZ' }}"
},
"consent": {
"type": "explicit",
"timestamp": "{{ $flow.consentTimestamp | date:'yyyy-MM-ddTHH:mm:ss.SSSZ' }}"
}
}
Adjust the flow attribute mapping to use the explicit date formatter. If you are pushing this through a custom webhook to Salesforce first, strip the timezone offset before re-injecting it into the GC contact update endpoint. The SDK patch handles the conversion, but the raw REST payload still expects the Z suffix. Messes up the compliance check if you skip it.
Leaving the field unformatted triggers the 403 ERROR_CONSENT_MISSING response from the dialer orchestration service. The validation routine checks the consent.timestamp property against the region compliance matrix. If the string length falls outside the expected ISO-8601 range, it defaults to a missing state. You can trace the exact rejection point by instrumenting the outbound_campaigns endpoint with a New Relic custom event. Track the gc_outbound_consent_validation metric and watch for schema mismatch spikes in the NRQL dashboard. The latency from the pre-dial sync usually masks the actual API timeout if you don’t isolate the payload transformation step.
Does the current flow version strip the milliseconds during the initial attribute capture, or is the webhook payload truncating it before the contact list sync runs?
resource "genesyscloud_outbound_contactlist" "gdpr_compliant_list" {
name = "EU_Frankfurt_Import_List"
description = "Strict consent validation list"
status = "ACTIVE"
attribute {
key = "consent_timestamp"
type = "DATE"
required = true
default_value = "2023-01-01T00:00:00Z"
}
}
resource "genesyscloud_outbound_campaign" "eu_dialer" {
name = "Frankfurt_GDPR_Campaign"
contact_list_id = genesyscloud_outbound_contactlist.gdpr_compliant_list.id
consent_required = true
status = "ACTIVE"
}
# Validate schema before import triggers
curl -X PUT "https://api.mypurecloud.com/api/v2/outbound/contactlists/{contactListId}/schema" \
-H "Authorization: Bearer $ACCESS_TOKEN" \
-H "Content-Type: application/json" \
-d '{"type":"DATE","required":true}'
PureCloudPlatformClientV2 doesn’t serialize the consent attribute correctly when the contact list schema lacks explicit type enforcement. The suggestion above touches on the serialization gap, but it’s a deeper risk regarding state drift during the CX-as-Code pipeline run. When you push a contact list through genesyscloud-terraform without a strict type = "DATE" flag, the Frankfurt gateway silently converts the consent_timestamp to a loose string during import. That triggers the 403 ERROR_CONSENT_MISSING on the outbound campaign side because the dialer expects a validated date object. The platform API REST layer rejects the record immediately since it can’t parse a valid ISO-8601 structure from a boolean or null fallback. It’s messy. The provider just drops the wrapper.
Here is the breakdown of what was tested against the current provider version:
consent_timestamp attribute to the contact list field. Failed because the provider drops the ISO-8601 wrapper on terraform apply./api/v2/outbound/contactlists/{id}/schema endpoint using raw REST. Worked for a single execution, but the next pipeline run overwrote the schema back to type = "STRING".lifecycle { ignore_changes = [schema] } to the Terraform resource. Prevents drift, but breaks the GDPR audit trail since the platform can’t verify the field type during compliance scans.You will need to lock the schema definition inside the HCL block and run a validation curl before the import job triggers. The real danger is that the outbound campaign will queue contacts, but the dialer will hard-fail on the second page of records once the batch size exceeds 500. Have you verified that the genesyscloud_outbound_campaign resource has the consent_required flag explicitly set to true in your module, or is it relying on the default regional behavior?
Check the state backup before the next push.
${formatDate(consent_timestamp, "yyyy-MM-dd'T'HH:mm:ss.SSS'Z'")}
Docs say consentTimestamp must be ISO-8601. Still getting 403. Documentation states “attribute mapping requires strict type casting”. Why’s the flow ignoring the format string? Expression fails.