- Environment: Genesys Cloud EU-West BYOC
- Version: Outbound Dialer v3.2
- Component: Predictive Dialing Campaign
The disconnect rate metric in the Performance Dashboard is reporting 45% for the “High Priority” campaign, whereas the real-time dialer logs indicate a 98% completion rate. The dashboard data appears to be stale or miscalculating the denominator. How is the disconnect rate specifically aggregated in the performance views versus the live dialer session logs?