Outbound Campaign Dialing Ratio Discrepancy in Performance Views

General Discussion
1
  • Environment: Europe/Paris
  • Module: Outbound Campaigns
  • Issue: Real-time dashboard metrics vs. Historical report data

Running into a weird bug with the dialing ratio calculation in the Outbound Campaign dashboard. The live view shows a 1:15 ratio during peak hours, yet the generated performance report for the same timeframe indicates a 1:8 ratio. Is there a known latency in how the Performance Dashboard aggregates answered calls versus the historical reporting engine?

2

You need to check the API polling interval in your load test script. The dashboard updates via WebSocket, but historical reports pull from batched database snapshots.

Try hitting /api/v2/analytics/conversations/details/query with a 5-minute granularity. The discrepancy usually stems from how answered calls are committed during high-concurrency ramps.