Outbound Campaign Data Action Export Failing with 403 on S3 Upload

General Discussion
1
  • Dealing with a very strange bug here with the bulk export Data Action for a legal hold request.
  • The job triggers successfully in Genesys Cloud, but the subsequent S3 PutObject operation fails with a 403 Forbidden error.
  • IAM policy for the role is verified and allows PutObject on the target bucket.
  • Environment is Genesys Cloud EU1, using the standard recording export flow.
  • Any ideas on why the outbound dialing campaign metadata sync might be causing this permission mismatch?
2

The simplest way to resolve this is to verify that the S3 bucket policy explicitly allows access from the Genesys Cloud EU1 service principal, as IAM role permissions alone are insufficient for cross-account uploads. See Support Article #GC-EU-403-S3 for the required policy structure.

3

The problem here is…

The job triggers successfully in Genesys Cloud, but the subsequent S3 PutObject operation fails with a 403 Forbidden error.

Agree with the bucket policy check. Often the Condition block in the policy restricts access by IP or lacks the specific sts:AssumeRole trust for the EU1 principal. Verify the trust policy on the IAM role allows genesyscloud-eu1.amazonaws.com.