Can anyone explain why the bulk export job fails with a 422 Unprocessable Entity error when filtering for digital channel interactions tagged with specific legal hold metadata?
The environment is Genesys Cloud v2024.07 in the EMEA region. The process involves extracting WhatsApp transcripts and associated media for a legal discovery request. The API call to POST /api/v2/bulkexport/jobs returns the 422 error immediately upon submission. The payload includes the required legal_hold_tag filter and date range.
We suspect the issue relates to the data integrity of outbound dialing interactions when exported for legal discovery purposes. We are noticing that specific compliance metadata, specifically the ‘consent_timestamp’ field, is inconsistently populated in the source data. This might be causing the export validation to fail.
The error response body indicates:
{
“status”: 422,
“code”: “unprocessable_entity”,
“message”: “Validation failed for filter criteria.”
}
We have verified that the legal hold tags are correctly applied to the conversations. The S3 bucket permissions are correct, as other export jobs succeed. The issue seems isolated to jobs containing outbound dialing records with incomplete metadata.
Has anyone encountered similar validation failures during bulk exports for legal holds? Any insights on required fields for outbound interactions would be helpful.
Thank you.