When running a campaign (on a new system it’s never worked) I get “Agent error” as call result and “Stale” as status, 100% of the time, even though the call gets put through. Any ideas, please?
You mean “AgentError” as status and “Stale” as call result, don’t you? OCS monitors EventDiverted, so if a call goes to an unmonitored agent or DN, it isn’t able to know what happened to it. Check OCS targets.
Yes, that’s right. In the trace there is an EventDiverted to a DN which is not defined, but the number of the DN it’s trying to divert to is in fact an Agent Login. Mysterious, investigating…