ORS - Current handling sessions or request

Is there a way to find how many requests or sessions ors is handling

For the below interaction types, where can I see in the logs
Voice
Email
Chat
Iwd

Hi,

Not exactly what you asked for but ORS has some views for status/statistics that might be useful:

https://docs.genesys.com/Documentation/OS/latest/Developer/ExternalIntf#Orchestration_Platform_Status

Also check the “tip” at the top of the page, there might be more information in the built-in help; additional views etc.

Br

Skickat från min Mi MIX 3 5G via Tapatalk

Sorry I was not clear

Let’s say you have a staging / testing environment Abe you the only one testing
You dialed the test number and ors is processing the call .

If you pull the latest ors logs, will it say anywhere it’s processing one call only?

I am interested in knowing current number or calls ors is processing

Not sure, if you check the .lms file in the install directory you should see if there are any specific log entries that count ongoing/live sessions.

There is an scxml statistic view in ors web interface that show a count of created and exited sessions which can be used to determine the same thing. I can give you an url for it tomorrow if you’re interested.

Br

Skickat från min Mi MIX 3 5G via Tapatalk

Please share when you get a chance

Check out http://[ors server]:[http port]/server/scxmlStat

For an overview of available views, check

http://[ors server]:[http port]/server?core

And [ors server] should be replaced with FQDN or IP of your server running ors, [http port] with the http port configured in your ors application object.

Br

Skickat från min Mi MIX 3 5G via Tapatalk

At URS logs you can find:

I_I [25:01] script **ScxmlServer usage +1=12
Like strategies being executed

thank you.. this gave me the count gtom urs logs