ORS Cluster is not configured

Genesys Cloud Routing
1

Hi

Im facing this problem with Orquestration Server 8.1.400.77
“This node is not operational - ORS Cluster is not configured”
I can not route an interaction because of ORS, it seems I could not configure the cluster well

I have already set up the transaction and cassandra .yalm file but it does not work!
https://imgur.com/a/Jxo2lAM
https://imgur.com/a/SoWqtOb
https://imgur.com/a/fAVIzJx

Anybody can help me to solve it?
thanks

2

On the cluster section, the Key should be the application name and the value some “site” name. Also, since your transaction name is not ORS, it should be in the Command Line parameters of the Start Info tab of Orchestration Server. In your case, you should add ‘-cluster “ORS CLuster”’ (avoid using spaces…)

3

Hi!!!
Yes it is on command Line and i change the name of the cluster Without spaces “ORS_Cluster”
but it does not work!

4

Did you also enter a name (any name) on the value of the key “OR_Server” for the cluster section in that transaction/list?

5

Yes, the value “LaCaja”
https://imgur.com/a/1waeJg1

also change the name in the .yalm in cassandra!

:frowning:

6

From provided screenshots it seems your Transaction list is configured with name “ORS_CLuster”, but the start-up parameter is configured with value “-cluster ORS_Cluster” - due to the ORS looks for objects using case-sensitive, it will fails as there is no object “ORS_Cluster” at all. Repair/Fix the name of the transaction list and restart ORS, than it should work as expected.