Option to exclude calls without using filter

General Discussion
1

Hello,

Is it possible to exclude specific calls from reporting without applying a filter to every statistic?
Using CCA (Datasourcer/Datamart/DMA).
We want to exclude calls from being counted that contains a certain ANI.
I managed to do this for an agent template , where the filter was applied (CLI=11111) to N_INBOUND statistic. However we have 60 plus statistics which I want to exclude for (ie HOLD/WORK/TALK TIME).
So I have to do this for every statistic in any template required or there is a universal option available to do it?

thanks,

2

No way to do it in general as each statistic is individually counted.

Enviado de meu E6633 usando Tapatalk

3

Lol, just add “DO_NOT_TRACK” to attach data and create a filter to exclude that.

4

Sorry cannot find that in genesys articles.
we have a filter already in statserver which is going to be applied to all statistics in DMA report layout.
the problem is there are a lot (>60) so wondered if there was a more simplified way to do this.