Hi,
can someone please tell me more about how Genesys can use SMS in OpenMedia? Does it come already built-in and we do not need anything to develop to use it, or is it a lot of development?
Vic
Hi Vic,
Support for SMS (and inbound MMS) was introduced in Multimedia/eServices 8.0 (8.0.1). There is a new component - SMS Server - available that handles SMS/MMS messages.
R.
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