Hey everyone,
Running into something odd with what we’re trying to do with unified omnichannel routing. We’ve got a flow that’s supposed to dynamically adjust the predictive routing score based on web events - basically, if a user browses product X, bump up their priority for agents skilled in product X. It’s acting… flaky. Sometimes it works, most times it doesn’t. Feels like a race condition, honestly, like the web event isn’t propagating fast enough to the orchestration engine before the initial routing decision. It’s like building a house of cards on a boat - you’ll get there, eventually, but it’s not pretty.
The flow uses a Data Action to call /api/v2/journey/orchestrations/{orchestrationId}/events to push the web event. We’re using the Python SDK, version 2.1.0. The orchestration itself is pretty simple - a single segment with a predictive route step. The logs show the event eventually shows up in the journey history, but often after the call has already been routed.
Here’s the error we’re seeing intermittently - it doesn’t always show, which is frustrating. It’s usually when there’s a surge in web traffic.
{
"error": "bad_request",
"message": "Invalid request payload. Event data is missing or invalid.",
"code": 40001,
"details": [
{
"field": "event.data",
"message": "Event data must be a valid JSON object."
}
]
}
We’re encoding the web event payload as a JSON string before sending it. I’ve double checked the encoding and it looks good. My first thought is rate limits on the journey orchestration API - anyone know what those look like? I’m worried about hammering that endpoint and getting throttled, especially given us-east-1’s typical latency. Also, before anyone suggests it, we’re extremely careful about PII in those payloads - it’s all hashed before it hits the API. Still, it’s a concern.
Any thoughts?