OBN queue is filled

Genesys Cloud Routing
1

Any idea as to where I could start looking to troubleshoot this error. I’m using OBN in combination with VHT which works fine most of the time. Intermittantly VHT will stop return calls unless we restart the OBN manager.

The following are the errors in the OBN logs.

Thanks!

[2010/07/13 23:59:54.815] EEC <<< DebugLog Start, pid=5124, ModuleVersions=tlraOBNExe.exe: 7.6.000.55;cnace54.dll: 5.4;Logger.dll: 7.6.000.85;OCI.dll: 9.2.0.1.0;xerces-c_2_7.dll: 2, 7, 0;WatchDogPS.dll: 7.6.000.85;PageCollectorPS.dll: 7.6.000.85;NetMgtPS.dll: 7.6.000.85;, Hostname=encmpgsy19, HostIP=10.9.32.95, maxsize=262144 >>>
[2010/07/14 19:11:05.645] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:13:19.097] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:16:05.282] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:16:25.313] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:17:29.578] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:17:29.609] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:18:25.499] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:20:25.685] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:21:05.747] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:21:25.778] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:22:02.137] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:22:35.933] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:22:35.965] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:23:25.964] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:26:38.180] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:27:06.305] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:27:36.414] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:27:36.429] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:31:46.739] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:32:06.770] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:36:47.204] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:38:01.078] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:43:07.793] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:48:08.257] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:48:34.616] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:52:09.723] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:52:09.926] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:52:23.129] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:53:38.784] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:54:48.612] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:54:48.643] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:54:52.424] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:56:15.517] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:57:09.110] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:57:19.110] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:57:29.125] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:58:39.249] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:59:49.405] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:59:49.420] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 19:59:59.358] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 20:01:19.497] 10DC TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 20:02:09.575] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 20:02:19.575] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 20:02:29.606] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 20:04:49.870] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 20:04:49.901] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 20:04:59.823] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 20:06:19.962] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 23:59:06.574] B5C TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 23:59:06.715] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

[2010/07/14 23:59:17.278] 1030 TriggerAction.cpp:108 C=71:L=2:U=0 TriggerAction::execute, Invalid Trigger Request: <?xml version="1.0" ?>

2

So I have done some research. I found the provisioning items for an IVR application in the EMPS system, and the section for OBN. Our current “Max queue size” is set to 100.

There can be arguments made to whether this number is large enough… I’m wondering what happens when the number is reached? Obviously the 304 error message is returned, but where does the OBN clear it’s queue from?

We are seeing consistent failure after the first error message up until the OBN manager is restarted.

1 Like