Hi all,
can you please advise whether it is available to make NR Reason code available only for selected agents at WWE?
The issue is: we need to make different NR codes for different Agent Groups.
best to use as list item and have it in your routing, split it out that way
2 Likes
Hi Tambo,
thanks for the option!
Indeed we’ve resolved the issue by setting list of specific NR codes to Agent Groups Application options.