Dear Experts ,
i can not make any agents not ready state on specific channel . (voice or chat)
it works as all not per channel
And what agent application do you use?
Workspace Desktop Edition 8.5
WDE is allowed to use channal as separate - try to read documentation - agent-status.enabled-actions-by-channel option
Dear Kubig
Thank you for your support , and i happy to share its working
Dear ,
and i am trying to find option text direction for chat when they type its should come right to left (arabic customer)
Don’t mix questions please.
Check doc.genesyslab.com