Not Ready Reason

General Discussion
1

Hi,

Whether it is possible in the CCPulse to show the Not Ready reason duration in a single custom stat. i.e Break,Lunch.

I have created the custom stat for current not ready time.
MainMask- Not Ready For Next Call
Subject - AgentStatus
Category-CurrentTime
Objects - Agent,GroupAgents,Place,GroupPlaces.

I have created the separate stat to apply filters for each not ready reason.
Looking Forward for Your Suggestions.

2

Search the forum please. With VB script is possible

Enviado de meu E6633 usando Tapatalk

3

Thanks For your Reply,
I have tried the following method, In the Filter options if we give the Conditions such as Break ||[or] Lunch.
When the agent goes to the Not ready Reason Break It will start the duration but when the agent goes to the not ready reason lunch , the stat not get counting from start. Kindly looking forward for your suggestions.

I used the VB Script to display the not ready reason name, But i need the suggestions on the not ready reason duration in the single stat .

4

search for ccpulse on here there are plenty of posts to tell you exactly what to do with filters etc

5

or search PairExist which will give you the filters

6

You’ll find more info in StatServer user guide, search for filters.

Here’s an example : PairExists(Reasons, “NotReadyReasonCode”, [value])