Is the Genesys Contact Navigator (GCN) still the latest version of the softphone?
No. In 7.x, it is the Genesys Agent Desktop and Genesys Supervisor Desktop.
Thanks Dave. I knew that GCN didn’t sound right!
Is the Genesys Contact Navigator (GCN) still the latest version of the softphone?
No. In 7.x, it is the Genesys Agent Desktop and Genesys Supervisor Desktop.
Thanks Dave. I knew that GCN didn’t sound right!