Dear all,
I’m trying to activate a feature called “Smart logout” or “Negotiated logout” which ensures that an agent is not logged out of a campaign until all calls that were assigned to the agent are returned to the calling list or are completed by the agent. The problem is that there is no much information on how to activate it. I understood that “call_wait_connected_timeout” option on OCS controls the max timeout between the time when an agent wants to logout and actual logout. But this option doesn’t activate Smart logout, only tunes it.
So, does anyone know how Smart logout can be activated?