Need to play 7.6 applications on GVP 8.1 (with CTI connector & ASR)

Kubig · January 8, 2014, 11:28am

IVR ports under IVR object must have other options. The options that you wrote are related to the VTP ports. All objects created under switch must be located under SIP switch, not under dummy

system · January 8, 2014, 11:51am

Yes, you are right. The IVR ports have no options by default. The guide does not provide any information on that. It just says that you must add the IVR ports named respectively to the VTPs you have created. No further info about the IVR ports.

system · January 8, 2014, 12:43pm

Also, my IVRServer and TServer IVR are on 7.5 version. I have conf server, sip server and GVP components in 8.1. Do you think that this may be causing any trouble? :-\

cavagnaro · January 8, 2014, 9:10pm

I think you don’t have Connection between TServer legacy and TServer IVR, therefore ISCC validation is refused.

system · January 9, 2014, 7:56am

I have made the connection but still getting the same error. Feature not supported etc..

Kubig · January 9, 2014, 11:52am

The connection is not necessary and I think is not a root cause of the issue

system · January 13, 2014, 12:29pm

I have installed fresh IVRServer and TServer_IVR ver 8.1. Do I have to install any IVR driver for that?

Kubig · January 13, 2014, 12:31pm

No. But I am not sure that newer version will solve your problem. I do not think the problem/cause is in version.

system · January 13, 2014, 12:41pm

Thanks Kubig!
still stuck here

cavagnaro · January 13, 2014, 1:59pm

You do know there are some functions you can/can’t use while using CTI, right? I think you are using one of those and therefore your app fails.

Kubig · January 13, 2014, 2:00pm

I would recommend test all on “hello world” vxml application that does not contain any advance function.

system · January 13, 2014, 2:40pm

At last! I got it!! ;D
Among others…

13:47:33.937 Std 20104 EROR 00000000-00000000 3312 0AC0057D UDataResp.cpp:215 UDataResp returned failure with result = 'NoMatch'. sessionid=9023AC92-275B-4C6B-0892-0

The key being requested by the application is not present on the IVR Server side.

I have to deliver GVP proactive solution till friday, fingers crossed, I have never done such a thing before… ???

Kubig · January 13, 2014, 2:58pm

Ohh sh!t, schoolboy error - any PoC must be deployed with “extreme” easy sample, which cannot bring another problems or issue. The worst way how to try or test some solution is do that with advanced application and non-basic steps/procedure. If you will fill this prerequisite in future, you will have better and peaceful life and do not waste time on “PEBKAC” (Problem exists between keyboard and chair) problems.