Need to play 7.6 applications on GVP 8.1 (with CTI connector & ASR)

system · January 7, 2014, 9:43am

Happy New Year to everyone!! I wish you the best for 2014!!

I have implemented a solution with CTI connector. I still can’t get it working. I have followed the “Voice Platform Solution 8.1 Integration Guide” for a behind mode. I have created a simple application with a prompt and a userdata which tries to fetch the connID. In my CTI connector log i get the following.

2014-01-07 11:17:04.255 DBUG 00000000-00000000 2748 0AC00000 XMLMsgProcessThrd.cpp:58 Posting the XML page : <?xml version='1.0' encoding='UTF-8'?><!DOCTYPE GctiMsg SYSTEM 'IServer.dtd'><GctiMsg><CallId>F3B21374-AD9E-4B13-C8BB-9CE922CBB27B</CallId><EndCall EndCause='FeatureNotSupported'/></GctiMsg>

I also have some questions that are not clarified in the manual (at least I did not find it) or it is not clear to me.

What is the “client name” which is a mandatory property in the CTI connector options? Is it the tenant name (like Resources?)
I have the RP 4900 which targets the place group which contains the 4901-4903 places. I have also created the 4901-4903 IVR ports. Can you please explain how the routing will be done? I do not have a clear picture of this. How is the whole procedure linked with an IVR profile?

Thank you all for your help!

Kubig · January 7, 2014, 12:47pm

Here is no education center, so do not expect that anybody will want to explain whole procedure and call flow of GVP model. In general, routing selects free place which is linked to the VTP port. The VTP port should be configured to contact RM in object annex. So, SIP server sends SIP invite to the RM and he checks CTI integration configuration (if is enabled, forced, etd.). RM decide if the CTI is necessary, if yes..sends SIP to the CTIC. CTIC gets DNIS through IVR T-Server and sends SIP invite to the RM for mapping IVR profile,choose free MCP and execute VXML script.
Clientname in CTIC configuration has to be pointed to the IVR object in Genesys configuration.

PS: You did not still answer the main question..why are you using CTIC? What are the reasons? Integration without CTIC is more simple and cover most of provided funcionalies.

system · January 7, 2014, 1:03pm

Thanks for the explanation Kubig.
I have stated earlier that I have to use CTIC because the client wants to use 7.6 applications. Migration is only done through CTIC as it is mentioned in the documentation and instructed by my supervisor. It would be great if it didn’t cause it would be fewer steps to be taken. If you know a workaround I would be grateful

Kubig · January 7, 2014, 1:24pm

Properly execution of 7.6 GVP application does not require CTI. It is not a prerequisite.CTIC is necessary in scenario when you need to use IVR T-Server (laarge environments) or to use functions that are available only through CTIC (ie. GetAccessNumber, Delete/replace KVP via T-Lib, GetStatistic). So, if no one from reason above does not meet it, you can deployGVP without CTIC and IVR T-Server. I strongly recommend to you use GVP without CTIC (it is more easier configuration and deployment) or learn about GVP before try to deploy it.
I have deployed GVP with CTIC many times and the procedure is not hard, but it is necessary to know how GVP works and know his model.

system · January 7, 2014, 1:33pm

Yes, I need to use T-Server IVR for this one

Kubig · January 7, 2014, 1:37pm

Reasons? Using of 7.6 GVP applications is not the reason as I wrote.
So, if you “need” to use IVR T-Server.What is not understandable for you during the deployment procedure? Have you configured LRG for gateway and CTI integration on this base? Have you properly created VTP ports, IVR object, places, virtual agents for VTP? Have you properly configured CTIC and IVR T-Server/I-Server?What steps did you do at this time?

cavagnaro · January 7, 2014, 1:39pm

I guess his reasons can be a simple GetAccessNumber for Alcatel PBX for example…or many others.
What is not working? Can you see logs on TServer IVR at least indicating some type of connection to GVP CTIC?

system · January 7, 2014, 1:55pm

Kubig, I have configured both Gateway always use CTI and CTI LRGs. I have created the virtual ports and the places for each one. Also a place group wich contains these places. I target the place group from the routing point in which i have loaded my simple strategy. I have added in the connections of RM the CTIC and at the IVR server the connection to TServer IVR.

Thank you Cavagnaro, Yes, I am able to see that it is logging in the TServer IVR

Bare with me, I am really new to this

Kubig · January 7, 2014, 2:15pm

CTIC with IVR T-Server/I-Server are integrated? IVR object in CME with necessary objects is created? If you start solution, in what status are the VTP ports?

system · January 7, 2014, 2:26pm

Yes IVR object in Switching->IVR was created, i have provided the information of the TServer IVR hostadress and port no to the CTIC mandatory options and added the connection to the IVR Server into TServer IVR and vice versa.

Kubig · January 7, 2014, 2:41pm

Just created or confiured as well? This is very important Each object (VTP, vagent,IVR, IVR ports) has specific configuration.

system · January 7, 2014, 3:06pm

Yes, I know I had the manual open and went step by step for behind mode. Created all according to the “Voice Platform Solution 8.1
Integration Guide”. I have not created any virtual agent as I never encountered this in the guide.

cavagnaro · January 7, 2014, 10:25pm

Then maybe show us some TServer IVR logs when you try to establish a call with CTI?

system · January 8, 2014, 8:16am

Ofcourse, sorry for the many lines. I make a call to the RP 4900. I hear a prompt and then press 1. It is supposed to get some data and if successful it will play some music. Still no luck hearing the music. After pressing 1 the call drops after a while.

@09:54:36.3690 [ISCC] [connection 01afde90] connecting [0]1
@09:54:36.3690 [ISCC] [connection 01b019e0] Received from connection [528]2
@09:54:36.3690 [ISCC] Received from server TServerTSAPI@PDS Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690372 [00b26184]
	ISCCAttributeTrackingID	11532763 [00aff9db]
@09:54:36.3690 [ISCC] Error: Server TServerTSAPI@PDS Switch/1 has rejected the connection. Reconnecting...
@09:54:36.3690 [ISCC] [connection 01b019e0] disconnected [528]2
@09:54:36.3690 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {disconnected}}
@09:54:36.3690 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {connecting}}
@09:54:36.3690 [ISCC] [connection 01b019e0] connecting [0]1
@09:54:41.3690 [ISCC] [connection 01afde90] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:54:41.3690 [ISCC] [connection 01afde90] Starting connection [528]1
@09:54:41.3690 [ISCC] [connection 01afde90] Parameters: ("name"="SIPAvayaServer","host"="w2k3gen07.test.com","is-server"="1","client-type"="1","server-type"="1","port"="4060","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:54:41.3690 [ISCC] [connection 01b019e0] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:54:41.3690 [ISCC] [connection 01b019e0] Starting connection [512]1
@09:54:41.3690 [ISCC] [connection 01b019e0] Parameters: ("name"="TServerTSAPI","host"="W2K3GEN02","is-server"="1","client-type"="1","server-type"="1","port"="7000","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:54:41.3690 [ISCC] [connection 01afde90] Socket connected on connection [528]1
@09:54:41.3690 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {authorizing}}
@09:54:41.3690 [ISCC] Send to server SIPAvayaServer@SIP Switch/1: message ISCCRequestAuthorize
	ISCCAttributeTrackingID	11690373 [00b26185]
	ISCCAttributeReferenceID	11690373 [00b26185]
	ISCCAttributeTSCPVersion	'7.6.008.20'
	ISCCAttributeServerVersion	'7.5.016.16'
	ISCCAttributeServerXCapabilities	'(2=(56=393216),92=(56=393216),160=(146=1),161=(146=1),162=(146=1))'
	ISCCAttributeServerCapabilityMask	{bstring}
	ISCCAttributeProtocolVersion	'ISCC protocol 5.1'
	ISCCAttributeDeviceType	-1 [ffffffff]
	ISCCAttributeServerRole	Primary
	ISCCAttributeServerLocation	'Test GVP-SIPSwitch'
	ISCCAttributeServerName	'IPCS-TServerIVR'
@09:54:41.3690 [ISCC] [connection 01afde90] Sent to connection [528]2
@09:54:41.3850 [ISCC] [connection 01b019e0] Socket connected on connection [512]1
@09:54:41.3850 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {authorizing}}
@09:54:41.3850 [ISCC] Send to server TServerTSAPI@PDS Switch/1: message ISCCRequestAuthorize
	ISCCAttributeTrackingID	11690374 [00b26186]
	ISCCAttributeReferenceID	11690374 [00b26186]
	ISCCAttributeTSCPVersion	'7.6.008.20'
	ISCCAttributeServerVersion	'7.5.016.16'
	ISCCAttributeServerXCapabilities	'(2=(56=393216),92=(56=393216),160=(146=1),161=(146=1),162=(146=1))'
	ISCCAttributeServerCapabilityMask	{bstring}
	ISCCAttributeProtocolVersion	'ISCC protocol 5.1'
	ISCCAttributeDeviceType	-1 [ffffffff]
	ISCCAttributeServerRole	Primary
	ISCCAttributeServerLocation	'Test GVP-SIPSwitch'
	ISCCAttributeServerName	'IPCS-TServerIVR'
@09:54:41.3850 [ISCC] [connection 01b019e0] Sent to connection [512]2
@09:54:41.3850 [ISCC] [connection 01afde90] Received from connection [528]2
@09:54:41.3850 [ISCC] Received from server SIPAvayaServer@SIP Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690373 [00b26185]
	ISCCAttributeTrackingID	11584707 [00b0c4c3]
@09:54:41.3850 [ISCC] Error: Server SIPAvayaServer@SIP Switch/1 has rejected the connection. Reconnecting...
@09:54:41.3850 [ISCC] [connection 01afde90] disconnected [528]2
@09:54:41.3850 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {disconnected}}
@09:54:41.3850 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {connecting}}
@09:54:41.3850 [ISCC] [connection 01afde90] connecting [0]1
@09:54:41.3850 [ISCC] [connection 01b019e0] Received from connection [512]2
@09:54:41.3850 [ISCC] Received from server TServerTSAPI@PDS Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690374 [00b26186]
	ISCCAttributeTrackingID	11532766 [00aff9de]
@09:54:41.3850 [ISCC] Error: Server TServerTSAPI@PDS Switch/1 has rejected the connection. Reconnecting...
@09:54:41.3850 [ISCC] [connection 01b019e0] disconnected [512]2
@09:54:41.3850 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {disconnected}}
@09:54:41.3850 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {connecting}}
@09:54:41.3850 [ISCC] [connection 01b019e0] connecting [0]1
@09:54:46.3850 [ISCC] [connection 01afde90] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:54:46.3850 [ISCC] [connection 01afde90] Starting connection [512]1
@09:54:46.3850 [ISCC] [connection 01afde90] Parameters: ("name"="SIPAvayaServer","host"="w2k3gen07.test.com","is-server"="1","client-type"="1","server-type"="1","port"="4060","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:54:46.3850 [ISCC] [connection 01b019e0] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:54:46.3850 [ISCC] [connection 01b019e0] Starting connection [528]1
@09:54:46.3850 [ISCC] [connection 01b019e0] Parameters: ("name"="TServerTSAPI","host"="W2K3GEN02","is-server"="1","client-type"="1","server-type"="1","port"="7000","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:54:46.3850 [ISCC] [connection 01afde90] Socket connected on connection [512]1
@09:54:46.3850 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {authorizing}}
@09:54:46.3850 [ISCC] Send to server SIPAvayaServer@SIP Switch/1: message ISCCRequestAuthorize
	ISCCAttributeTrackingID	11690375 [00b26187]
	ISCCAttributeReferenceID	11690375 [00b26187]
	ISCCAttributeTSCPVersion	'7.6.008.20'
	ISCCAttributeServerVersion	'7.5.016.16'
	ISCCAttributeServerXCapabilities	'(2=(56=393216),92=(56=393216),160=(146=1),161=(146=1),162=(146=1))'
	ISCCAttributeServerCapabilityMask	{bstring}
	ISCCAttributeProtocolVersion	'ISCC protocol 5.1'
	ISCCAttributeDeviceType	-1 [ffffffff]
	ISCCAttributeServerRole	Primary
	ISCCAttributeServerLocation	'Test GVP-SIPSwitch'
	ISCCAttributeServerName	'IPCS-TServerIVR'
@09:54:46.3850 [ISCC] [connection 01afde90] Sent to connection [512]2
@09:54:46.4010 [ISCC] [connection 01b019e0] Socket connected on connection [528]1
@09:54:46.4010 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {authorizing}}
@09:54:46.4010 [ISCC] Send to server TServerTSAPI@PDS Switch/1: message ISCCRequestAuthorize
	ISCCAttributeTrackingID	11690376 [00b26188]
	ISCCAttributeReferenceID	11690376 [00b26188]
	ISCCAttributeTSCPVersion	'7.6.008.20'
	ISCCAttributeServerVersion	'7.5.016.16'
	ISCCAttributeServerXCapabilities	'(2=(56=393216),92=(56=393216),160=(146=1),161=(146=1),162=(146=1))'
	ISCCAttributeServerCapabilityMask	{bstring}
	ISCCAttributeProtocolVersion	'ISCC protocol 5.1'
	ISCCAttributeDeviceType	-1 [ffffffff]
	ISCCAttributeServerRole	Primary
	ISCCAttributeServerLocation	'Test GVP-SIPSwitch'
	ISCCAttributeServerName	'IPCS-TServerIVR'
@09:54:46.4010 [ISCC] [connection 01b019e0] Sent to connection [528]2
@09:54:46.4010 [ISCC] [connection 01afde90] Received from connection [512]2
@09:54:46.4010 [ISCC] Received from server SIPAvayaServer@SIP Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690375 [00b26187]
	ISCCAttributeTrackingID	11584709 [00b0c4c5]
@09:54:46.4010 [ISCC] Error: Server SIPAvayaServer@SIP Switch/1 has rejected the connection. Reconnecting...
@09:54:46.4010 [ISCC] [connection 01afde90] disconnected [512]2
@09:54:46.4010 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {disconnected}}
@09:54:46.4010 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {connecting}}
@09:54:46.4010 [ISCC] [connection 01afde90] connecting [0]1
@09:54:46.4010 [ISCC] [connection 01b019e0] Received from connection [528]2
@09:54:46.4010 [ISCC] Received from server TServerTSAPI@PDS Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690376 [00b26188]
	ISCCAttributeTrackingID	11532768 [00aff9e0]
@09:54:46.4010 [ISCC] Error: Server TServerTSAPI@PDS Switch/1 has rejected the connection. Reconnecting...
@09:54:46.4010 [ISCC] [connection 01b019e0] disconnected [528]2
@09:54:46.4010 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {disconnected}}
@09:54:46.4010 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {connecting}}
@09:54:46.4010 [ISCC] [connection 01b019e0] connecting [0]1
@09:54:50.8700 [gli:WARN]: request for fd: 524
@09:54:50.8700 [gli:DEBUG]: Receiving message on ( -1 , 2 ) 
	fd = 524 
	localAddr = 10.197.100.33:7001 
	remoteAddr = 10.197.101.14:56805
@09:54:50.8700 [gli:DEBUG3]: Read:
    0:  00 03 01 32 02 00 3c 3f 78 6d 6c 20 76 65 72 73 * ...2..<?xml vers
   16:  69 6f 6e 3d 22 31 2e 30 22 20 65 6e 63 6f 64 69 * ion="1.0" encodi
   32:  6e 67 3d 22 75 74 66 2d 38 22 3f 3e 3c 21 44 4f * ng="utf-8"?><!DO
   48:  43 54 59 50 45 20 47 63 74 69 4d 73 67 20 53 59 * CTYPE GctiMsg SY
   64:  53 54 45 4d 20 22 49 53 65 72 76 65 72 2e 64 74 * STEM "IServer.dt
   80:  64 22 3e 0d 0a 3c 47 63 74 69 4d 73 67 3e 0d 0a * d">..<GctiMsg>..
   96:  20 20 20 20 3c 43 61 6c 6c 49 64 3e 0d 0a 09 09 *     <CallId>....
  112:  45 46 33 46 41 33 35 31 2d 44 30 39 41 2d 34 44 * EF3FA351-D09A-4D
  128:  34 46 2d 34 37 42 30 2d 45 34 34 46 44 42 32 37 * 4F-47B0-E44FDB27
  144:  44 46 41 35 0d 0a 20 20 20 20 3c 2f 43 61 6c 6c * DFA5..    </Call
  160:  49 64 3e 0d 0a 20 20 20 20 3c 4e 65 77 43 61 6c * Id>..    <NewCal
  176:  6c 20 43 61 6c 6c 43 6f 6e 74 72 6f 6c 4d 6f 64 * l CallControlMod
  192:  65 3d 22 4e 65 74 77 6f 72 6b 22 20 56 65 72 73 * e="Network" Vers
  208:  69 6f 6e 3d 22 34 2e 30 22 20 3e 0d 0a 20 20 20 * ion="4.0" >..   
  224:  20 20 20 20 20 3c 43 61 6c 6c 65 64 4e 75 6d 3e *      <CalledNum>
  240:  0d 0a 20 20 20 20 20 20 20 20 20 20 20 20 34 39 * ..            49
  256:  30 33 0d 0a 20 20 20 20 20 20 20 20 3c 2f 43 61 * 03..        </Ca
  272:  6c 6c 65 64 4e 75 6d 3e 0d 0a 20 20 20 20 3c 2f * lledNum>..    </
  288:  4e 65 77 43 61 6c 6c 3e 0d 0a 3c 2f 47 63 74 69 * NewCall>..</Gcti
  304:  4d 73 67 3e 0d 0a                               * Msg>..
@09:54:50.8700 [xml:DEBUG]: XmlSap::process(): Xml string received = [ <?xml version="1.0" encoding="utf-8"?><!DOCTYPE GctiMsg SYSTEM "IServer.dtd">
<GctiMsg>
    <CallId>
		EF3FA351-D09A-4D4F-47B0-E44FDB27DFA5
    </CallId>
    <NewCall CallControlMode="Network" Version="4.0" >
        <CalledNum>
            4903
        </CalledNum>
    </NewCall>
</GctiMsg>
 ]
@09:54:50.8700 [tcl:DEBUG2]: App Received:    Type = Indication
   Id = "00.00.0a.72"
   Call Id = "00.00.02.2a"
   Data = ...
   Offset = 6
   Properties = 
         [GLI] = Properties:
              [AppId] = Int(0)
              [Circuit] = Int(2)
              [Group] = Int(-1)
              [Version] = Int(2)
         [XML] = Properties:
              [Encoding] = String(utf-8)
              [Message] = Properties:
                   [GctiMsg] = Properties:
                        [CallId] = Properties:
                             [Val] = String(EF3FA351-D09A-4D4F-47B0-E44FDB27DFA5)
                        [NewCall] = Properties:
                             [Attrs] = Properties:
                                  [CallControlMode] = String(Network)
                                  [Version] = String(4.0)
                             [CalledNum] = Properties:
                                  [Val] = String(4903)
              [Version] = String(1.0)

09:54:50.870 Trc 29043 Received message 00.00.02.2a:00.00.0a.72:New Call Network.
@09:54:50.8700 [tcl:DEBUG2]: TimerManager::startTimer: local id: 359 , conn id: 778043406 , period: 28800000
@09:54:50.8700 [tcl:DEBUG]: TclHandler::copy_value : IN_MSG [ GLI.Group ] -> USER_DATA [ GLI.Group ]
@09:54:50.8700 [tcl:DEBUG]: TclHandler::copy_value : IN_MSG [ GLI.Circuit ] -> USER_DATA [ GLI.Circuit ]
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.NewCall.CalledNum.Val ] = String(4903)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.NewCall.Attrs.Version ] = String(4.0)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.NewCall.ANI.Val ]: set to default val: 
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.NewCall.DNIS.Val ]: set to default val: 
@09:54:50.8700 [tcl:DEBUG]: TclHandler::value_exists : ENV_DATA [ TLIB.DNList.4903 ] exists
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : ENV_DATA [ TLIB.DNList.4903.DNType ] = Int(1)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ GLI.Group ] = Int(-1)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ GLI.Circuit ] = Int(2)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Encoding ] = String(utf-8)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::set_value : USER_DATA [ DestEncoder ] = String(UTF-8)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::copy_value : IN_MSG [ XML.Message.GctiMsg.CallId.Val ] -> USER_DATA [ CallID ]
@09:54:50.8700 [tcl:DEBUG]: New call rejected on CalledNum: 4903 (called number not configured)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::queue_event  creating internal event: InternalStopIServer ( 00.00.02.2a (null) )
@09:54:50.8700 [tcl:DEBUG]: TclHandler::create_msg : Created message: ( 00.00.02.2a 00.00.0a.73 )
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : IN_MSG [ XML.Message.GctiMsg.CallId.Val ] = String(EF3FA351-D09A-4D4F-47B0-E44FDB27DFA5)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::get_value : USER_DATA [ DestEncoder ] = String(UTF-8)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::set_value : OUT_MSG [ XML.Raw ] = String(<?xml version='1.0' encoding='UTF-8'?><!DOCTYPE GctiMsg SYSTEM 'IServer.dtd'><GctiMsg><CallId>EF3FA351-D09A-4D4F-47B0-E44FDB27DFA5</CallId><EndCall EndCause='FeatureNotSupported'/></GctiMsg>)
@09:54:50.8700 [tcl:DEBUG]: TclHandler::copy_value : USER_DATA [ GLI.Group ] -> OUT_MSG [ GLI.Group ]
@09:54:50.8700 [tcl:DEBUG]: TclHandler::copy_value : USER_DATA [ GLI.Circuit ] -> OUT_MSG [ GLI.Circuit ]
@09:54:50.8700 [tcl:DEBUG]: TclHandler::set_value : OUT_MSG [ RouteDest ] = String(ivr)
09:54:50.870 Trc 29044 Sent message 00.00.02.2a:00.00.0a.73:EndCall.
@09:54:50.8700 [tcl:DEBUG2]: App Sent:    Type = Request
   Id = "00.00.0a.73"
   Call Id = "00.00.02.2a"
   Data = ...
   Offset = 0
   Properties = 
         [GLI] = Properties:
              [Circuit] = Int(2)
              [Group] = Int(-1)
         [RouteDest] = String(ivr)
         [XML] = Properties:
              [Raw] = String(<?xml version='1.0' encoding='UTF-8'?><!DOCTYPE GctiMsg SYSTEM 'IServer.dtd'><GctiMsg><CallId>EF3FA351-D09A-4D4F-47B0-E44FDB27DFA5</CallId><EndCall EndCause='FeatureNotSupported'/></GctiMsg>)

@09:54:50.8700 [tcl:DEBUG2]: stop: local id: 359 conn id: 778043406
@09:54:50.8700 [tcl:DEBUG]: Notify End Call: 00.00.02.2a
@09:54:50.8700 [xml:DEBUG]: XmlSap::process(): Xml string to transmit = [ <?xml version='1.0' encoding='UTF-8'?><!DOCTYPE GctiMsg SYSTEM 'IServer.dtd'><GctiMsg><CallId>EF3FA351-D09A-4D4F-47B0-E44FDB27DFA5</CallId><EndCall EndCause='FeatureNotSupported'/></GctiMsg> ]
@09:54:50.8700 [gli:DEBUG]: GliManager::Write on group: -1 , circuitId: 2 cp: 22641488
@09:54:50.8700 [gli:DEBUG]: GliManager::Write on group: -1 , circuitId: 2
@09:54:50.8700 [gli:DEBUG]: Sending message on ( -1 , 2 ) 
	fd = 524 
	localAddr = 10.197.100.33:7001 
	remoteAddr = 10.197.101.14:56805
@09:54:50.8700 [gli:DEBUG3]: Wrote:
    0:  00 03 00 c0 02 00 3c 3f 78 6d 6c 20 76 65 72 73 * ......<?xml vers
   16:  69 6f 6e 3d 27 31 2e 30 27 20 65 6e 63 6f 64 69 * ion='1.0' encodi
   32:  6e 67 3d 27 55 54 46 2d 38 27 3f 3e 3c 21 44 4f * ng='UTF-8'?><!DO
   48:  43 54 59 50 45 20 47 63 74 69 4d 73 67 20 53 59 * CTYPE GctiMsg SY
   64:  53 54 45 4d 20 27 49 53 65 72 76 65 72 2e 64 74 * STEM 'IServer.dt
   80:  64 27 3e 3c 47 63 74 69 4d 73 67 3e 3c 43 61 6c * d'><GctiMsg><Cal
   96:  6c 49 64 3e 45 46 33 46 41 33 35 31 2d 44 30 39 * lId>EF3FA351-D09
  112:  41 2d 34 44 34 46 2d 34 37 42 30 2d 45 34 34 46 * A-4D4F-47B0-E44F
  128:  44 42 32 37 44 46 41 35 3c 2f 43 61 6c 6c 49 64 * DB27DFA5</CallId
  144:  3e 3c 45 6e 64 43 61 6c 6c 20 45 6e 64 43 61 75 * ><EndCall EndCau
  160:  73 65 3d 27 46 65 61 74 75 72 65 4e 6f 74 53 75 * se='FeatureNotSu
  176:  70 70 6f 72 74 65 64 27 2f 3e 3c 2f 47 63 74 69 * pported'/></Gcti
  192:  4d 73 67 3e                                     * Msg>
@09:54:50.8700 [gli:DEBUG]: Notify Sent: ( 00.00.02.2a 00.00.0a.73 )
@09:54:50.8700 [gli:DEBUG]: 
   Properties:
          [GLI] = Properties:
              [Circuit] = Int(2)
              [Group] = Int(-1)

@09:54:50.9170 [gli:WARN]: request for fd: 524
@09:54:50.9170 [gli:DEBUG]: Receiving message on ( -1 , 2 ) 
	fd = 524 
	localAddr = 10.197.100.33:7001 
	remoteAddr = 10.197.101.14:56805
@09:54:50.9170 [gli:DEBUG3]: Read:
    0:  00 03 00 df 02 00 3c 3f 78 6d 6c 20 76 65 72 73 * ......<?xml vers
   16:  69 6f 6e 3d 22 31 2e 30 22 20 65 6e 63 6f 64 69 * ion="1.0" encodi
   32:  6e 67 3d 22 75 74 66 2d 38 22 3f 3e 3c 21 44 4f * ng="utf-8"?><!DO
   48:  43 54 59 50 45 20 47 63 74 69 4d 73 67 20 53 59 * CTYPE GctiMsg SY
   64:  53 54 45 4d 20 22 49 53 65 72 76 65 72 2e 64 74 * STEM "IServer.dt
   80:  64 22 3e 0d 0a 3c 47 63 74 69 4d 73 67 3e 0d 0a * d">..<GctiMsg>..
   96:  20 20 20 20 3c 43 61 6c 6c 49 64 3e 0d 0a 09 09 *     <CallId>....
  112:  45 46 33 46 41 33 35 31 2d 44 30 39 41 2d 34 44 * EF3FA351-D09A-4D
  128:  34 46 2d 34 37 42 30 2d 45 34 34 46 44 42 32 37 * 4F-47B0-E44FDB27
  144:  44 46 41 35 0d 0a 20 20 20 20 3c 2f 43 61 6c 6c * DFA5..    </Call
  160:  49 64 3e 0d 0a 20 20 20 20 3c 45 6e 64 43 61 6c * Id>..    <EndCal
  176:  6c 20 45 6e 64 43 61 75 73 65 3d 22 4e 6f 72 6d * l EndCause="Norm
  192:  61 6c 22 20 3e 0d 0a 20 20 20 20 3c 2f 45 6e 64 * al" >..    </End
  208:  43 61 6c 6c 3e 0d 0a 3c 2f 47 63 74 69 4d 73 67 * Call>..</GctiMsg
  224:  3e 0d 0a                                        * >..
@09:54:50.9170 [xml:DEBUG]: XmlSap::process(): Xml string received = [ <?xml version="1.0" encoding="utf-8"?><!DOCTYPE GctiMsg SYSTEM "IServer.dtd">
<GctiMsg>
    <CallId>
		EF3FA351-D09A-4D4F-47B0-E44FDB27DFA5
    </CallId>
    <EndCall EndCause="Normal" >
    </EndCall>
</GctiMsg>
 ]
@09:54:50.9170 [tcl:DEBUG2]: App Received:    Type = Indication
   Id = "00.00.0a.75"
   Call Id = "00.00.02.2b"
   Data = ...
   Offset = 6
   Properties = 
         [GLI] = Properties:
              [AppId] = Int(0)
              [Circuit] = Int(2)
              [Group] = Int(-1)
              [Version] = Int(2)
         [XML] = Properties:
              [Encoding] = String(utf-8)
              [Message] = Properties:
                   [GctiMsg] = Properties:
                        [CallId] = Properties:
                             [Val] = String(EF3FA351-D09A-4D4F-47B0-E44FDB27DFA5)
                        [EndCall] = Properties:
                             [Attrs] = Properties:
                                  [EndCause] = String(Normal)
              [Version] = String(1.0)

09:54:50.917 Trc 29043 Received message 00.00.02.2b:00.00.0a.75:End Call.
@09:54:50.9170 [tcl:DEBUG]: TclHandler::value_exists : USER_DATA [ SM.LastError.OriginalProps.TLIB.Message ] does not exist
@09:54:50.9170 [tcl:DEBUG]: TclHandler::value_exists : USER_DATA [ SM.LastError.OriginalProps.XML.Message ] exists
@09:54:50.9170 [tcl:DEBUG]: TclHandler::value_exists : USER_DATA [ SM.LastError.OriginalProps.GLI.Group ] exists
@09:54:50.9170 [tcl:DEBUG]: TclHandler::value_exists : USER_DATA [ SM.LastError.OriginalProps.GLI.Circuit ] exists
@09:54:50.9170 [tcl:DEBUG]: TclHandler::value_exists : USER_DATA [ SM.LastError.OriginalProps.XML.Message.GctiMsg.EndCall ] exists
@09:54:50.9170 [tcl:DEBUG]: Notify End Call: 00.00.02.2b
@09:54:51.4010 [ISCC] [connection 01afde90] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:54:51.4010 [ISCC] [connection 01afde90] Starting connection [528]1
@09:54:51.4010 [ISCC] [connection 01afde90] Parameters: ("name"="SIPAvayaServer","host"="w2k3gen07.test.com","is-server"="1","client-type"="1","server-type"="1","port"="4060","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:54:51.4010 [ISCC] [connection 01b019e0] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:54:51.4010 [ISCC] [connection 01b019e0] Starting connection [512]1
@09:54:51.4010 [ISCC] [connection 01b019e0] Parameters: ("name"="TServerTSAPI","host"="W2K3GEN02","is-server"="1","client-type"="1","server-type"="1","port"="7000","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:54:51.4010 [ISCC] [connection 01afde90] Socket connected on connection [528]1
@09:54:51.4010 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {authorizing}}
@09:54:51.4010 [ISCC] Send to server SIPAvayaServer@SIP Switch/1: message ISCCRequestAuthorize
	ISCCAttributeTrackingID	11690377 [00b26189]
	ISCCAttributeReferenceID	11690377 [00b26189]
	ISCCAttributeTSCPVersion	'7.6.008.20'
	ISCCAttributeServerVersion	'7.5.016.16'
	ISCCAttributeServerXCapabilities	'(2=(56=393216),92=(56=393216),160=(146=1),161=(146=1),162=(146=1))'
	ISCCAttributeServerCapabilityMask	{bstring}
	ISCCAttributeProtocolVersion	'ISCC protocol 5.1'
	ISCCAttributeDeviceType	-1 [ffffffff]
	ISCCAttributeServerRole	Primary
	ISCCAttributeServerLocation	'Test GVP-SIPSwitch'
	ISCCAttributeServerName	'IPCS-TServerIVR'
@09:54:51.4010 [ISCC] [connection 01afde90] Sent to connection [528]2
@09:54:51.4170 [ISCC] [connection 01b019e0] Socket connected on connection [512]1
@09:54:51.4170 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {authorizing}}
@09:54:51.4170 [ISCC] Send to server TServerTSAPI@PDS Switch/1: message ISCCRequestAuthorize
	ISCCAttributeTrackingID	11690378 [00b2618a]
	ISCCAttributeReferenceID	11690378 [00b2618a]
	ISCCAttributeTSCPVersion	'7.6.008.20'
	ISCCAttributeServerVersion	'7.5.016.16'
	ISCCAttributeServerXCapabilities	'(2=(56=393216),92=(56=393216),160=(146=1),161=(146=1),162=(146=1))'
	ISCCAttributeServerCapabilityMask	{bstring}
	ISCCAttributeProtocolVersion	'ISCC protocol 5.1'
	ISCCAttributeDeviceType	-1 [ffffffff]
	ISCCAttributeServerRole	Primary
	ISCCAttributeServerLocation	'Test GVP-SIPSwitch'
	ISCCAttributeServerName	'IPCS-TServerIVR'
@09:54:51.4170 [ISCC] [connection 01b019e0] Sent to connection [512]2
@09:54:51.4170 [ISCC] [connection 01afde90] Received from connection [528]2
@09:54:51.4170 [ISCC] Received from server SIPAvayaServer@SIP Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690377 [00b26189]
	ISCCAttributeTrackingID	11584711 [00b0c4c7]
@09:54:51.4170 [ISCC] Error: Server SIPAvayaServer@SIP Switch/1 has rejected the connection. Reconnecting...
@09:54:51.4170 [ISCC] [connection 01afde90] disconnected [528]2
@09:54:51.4170 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {disconnected}}
@09:54:51.4170 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {connecting}}
@09:54:51.4170 [ISCC] [connection 01afde90] connecting [0]1
@09:54:51.4170 [ISCC] [connection 01b019e0] Received from connection [512]2
@09:54:51.4170 [ISCC] Received from server TServerTSAPI@PDS Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690378 [00b2618a]
	ISCCAttributeTrackingID	11532771 [00aff9e3]
@09:54:51.4170 [ISCC] Error: Server TServerTSAPI@PDS Switch/1 has rejected the connection. Reconnecting...
@09:54:51.4170 [ISCC] [connection 01b019e0] disconnected [512]2
@09:54:51.4170 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {disconnected}}
@09:54:51.4170 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {connecting}}
@09:54:51.4170 [ISCC] [connection 01b019e0] connecting [0]1
@09:54:56.4170 [ISCC] [connection 01afde90] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:54:56.4170 [ISCC] [connection 01afde90] Starting connection [512]1
@09:54:56.4170 [ISCC] [connection 01afde90] Parameters: ("name"="SIPAvayaServer","host"="w2k3gen07.test.com","is-server"="1","client-type"="1","server-type"="1","port"="4060","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:54:56.4170 [ISCC] [connection 01b019e0] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:54:56.4170 [ISCC] [connection 01b019e0] Starting connection [528]1
@09:54:56.4170 [ISCC] [connection 01b019e0] Parameters: ("name"="TServerTSAPI","host"="W2K3GEN02","is-server"="1","client-type"="1","server-type"="1","port"="7000","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:54:56.4170 [ISCC] [connection 01afde90] Socket connected on connection [512]1
@09:54:56.4170 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {authorizing}}
@09:54:56.4170 [ISCC] Send to server SIPAvayaServer@SIP Switch/1: message ISCCRequestAuthorize
	ISCCAttributeTrackingID	11690379 [00b2618b]
	ISCCAttributeReferenceID	11690379 [00b2618b]
	ISCCAttributeTSCPVersion	'7.6.008.20'
	ISCCAttributeServerVersion	'7.5.016.16'
	ISCCAttributeServerXCapabilities	'(2=(56=393216),92=(56=393216),160=(146=1),161=(146=1),162=(146=1))'
	ISCCAttributeServerCapabilityMask	{bstring}
	ISCCAttributeProtocolVersion	'ISCC protocol 5.1'
	ISCCAttributeDeviceType	-1 [ffffffff]
	ISCCAttributeServerRole	Primary
	ISCCAttributeServerLocation	'Test GVP-SIPSwitch'
	ISCCAttributeServerName	'IPCS-TServerIVR'
@09:54:56.4170 [ISCC] [connection 01afde90] Sent to connection [512]2
@09:54:56.4320 [ISCC] [connection 01b019e0] Socket connected on connection [528]1
@09:54:56.4320 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {authorizing}}
@09:54:56.4320 [ISCC] Send to server TServerTSAPI@PDS Switch/1: message ISCCRequestAuthorize
	ISCCAttributeTrackingID	11690380 [00b2618c]
	ISCCAttributeReferenceID	11690380 [00b2618c]
	ISCCAttributeTSCPVersion	'7.6.008.20'
	ISCCAttributeServerVersion	'7.5.016.16'
	ISCCAttributeServerXCapabilities	'(2=(56=393216),92=(56=393216),160=(146=1),161=(146=1),162=(146=1))'
	ISCCAttributeServerCapabilityMask	{bstring}
	ISCCAttributeProtocolVersion	'ISCC protocol 5.1'
	ISCCAttributeDeviceType	-1 [ffffffff]
	ISCCAttributeServerRole	Primary
	ISCCAttributeServerLocation	'Test GVP-SIPSwitch'
	ISCCAttributeServerName	'IPCS-TServerIVR'
@09:54:56.4320 [ISCC] [connection 01b019e0] Sent to connection [528]2
@09:54:56.4320 [ISCC] [connection 01afde90] Received from connection [512]2
@09:54:56.4320 [ISCC] Received from server SIPAvayaServer@SIP Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690379 [00b2618b]
	ISCCAttributeTrackingID	11584713 [00b0c4c9]
@09:54:56.4320 [ISCC] Error: Server SIPAvayaServer@SIP Switch/1 has rejected the connection. Reconnecting...
@09:54:56.4320 [ISCC] [connection 01afde90] disconnected [512]2
@09:54:56.4320 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {disconnected}}
@09:54:56.4320 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {connecting}}
@09:54:56.4320 [ISCC] [connection 01afde90] connecting [0]1
@09:54:56.4320 [ISCC] [connection 01b019e0] Received from connection [528]2
@09:54:56.4320 [ISCC] Received from server TServerTSAPI@PDS Switch/1: message ISCCEventAuthorizeResponse
	ISCCAttributeResponseCode	Not_Configured
	ISCCAttributeReferenceID	11690380 [00b2618c]
	ISCCAttributeTrackingID	11532773 [00aff9e5]
@09:54:56.4320 [ISCC] Error: Server TServerTSAPI@PDS Switch/1 has rejected the connection. Reconnecting...
@09:54:56.4320 [ISCC] [connection 01b019e0] disconnected [528]2
@09:54:56.4320 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {disconnected}}
@09:54:56.4320 [ISCC] {server TServerTSAPI@PDS Switch {role backup} {connecting}}
@09:54:56.4320 [ISCC] [connection 01b019e0] connecting [0]1
@09:55:01.4320 [ISCC] [connection 01afde90] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:55:01.4320 [ISCC] [connection 01afde90] Starting connection [528]1
@09:55:01.4320 [ISCC] [connection 01afde90] Parameters: ("name"="SIPAvayaServer","host"="w2k3gen07.test.com","is-server"="1","client-type"="1","server-type"="1","port"="4060","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:55:01.4320 [ISCC] [connection 01b019e0] Timer expired on connection [0]1
addp-trace 1
(addp_xconfig) local 30000 msec, remote 90000 msec, trace off
@09:55:01.4320 [ISCC] [connection 01b019e0] Starting connection [512]1
@09:55:01.4320 [ISCC] [connection 01b019e0] Parameters: ("name"="TServerTSAPI","host"="W2K3GEN02","is-server"="1","client-type"="1","server-type"="1","port"="7000","protocol"="addp","addp-timeout"="30","addp-remote-timeout"="90","addp-trace"="1")
@09:55:01.4320 [ISCC] [connection 01afde90] Socket connected on connection [528]1
@09:55:01.4320 [ISCC] {server SIPAvayaServer@SIP Switch {role backup} {authorizing}}
@09:55:01.4320 [ISCC] Send to server SIPAvayaServer@SIP Switch/1: message ISCCRequestAuthorize

Kubig · January 8, 2014, 8:46am

For me it looks like bad configuration of one of the necessary objects. As first, try to check your IVR object configuration and related objects under it. For sure, check your VTP configuration (annex) and be sure that are located under SIP switch and not under dummy.

system · January 8, 2014, 9:07am

I am sure you are right about sth is not configured correctly but I do not think that it is that one. The guide states that they should be the dummy ones. I have tried the actual ones too on the real sipServer but with no luck. I did not find any information about the VTPs Annex. My VTPs have just the following properties on the TServer section. contact=sip:RMIPAdress:RMPort and event-ringing-on-100trying=true

Kubig · January 8, 2014, 9:49am

I usually add a prefix option to the VTP port configuration. I think that bad configuration is on IVR object layer or in CTIC ↔ IVR integration. How did you configure IVR object and related objects? Where did you create the VTP?

system · January 8, 2014, 9:58am

I have created an IVR object which is named GVP8 which i set as the clientname in CTIC. Version 8.1.4 and IVR server the IPCS-IServer. Then at the IVR ports I add the ports 4901-4903 which I link to the dummy ones (same names both on dummy-real). In CTIC i have set the address and port I found on the gli section of the IVRServer and the clientname GVP8 as I mentioned before

Kubig · January 8, 2014, 10:02am

And in IVR ports options have you configured something? Where are located the VTP ports - under dummy or SIP switch?

system · January 8, 2014, 10:20am

the IVR ports just have two options in TServer section.
contact=sip:RMIPAdress:RMPort
event-ringing-on-100trying=true

i have created them in both, real and dummy switch. Also I have tried both to link dummy and real switch ports in the IVR object but I have the same result.