Hello,
I need some help over here. I have installed 8.1 successfully and it’s working perfectly. I have no experience (very little actually) with 7.6. I know that the application is generated as a set of asp files and to provide it you must set the IVR profile src to start.asp of the application. In GVP 8 I just point it to the Main.vxml. I have configured MCP LRG and an IVR profile that is using the Legacy GVP interpreter and points to the start.asp(?).
The call is established but I hear nothing. What am I doing wrong here?
Not hear about some pre-requisities with ASP scripts. It is just one of the type of language for writting web application, currently ASP is end-of-life and ASP.NET is using as major platform, but it is not related to the GVP and Genesys in general of course. MCP can get the vxml file from various directory as a webserver (most used option), filesystem (best for testing purposes), from network folder.So, all depends on your deployment and needs. You just have to add valid “address” of your vxml file to the IVR profile - if you have webapp which returns vxml, you have to point to the URL of this webapp, in other case point to the vxml directly (for example file:///C:/GVP/scripts/helloworld.vxml).
Thanks for replying Kubig.
So, for targeting a 7.6 application which doesn’t contain a vxml file in its folder should I target the start.asp generated by Genesys Studio?
I do not know how is builded your application, but MCP need vxml for executing and it can get via HTTP protocol as I said in last topic. I do not know what do start.asp page, what returns to the GET requests.
The application is built with Gensys Studio application. It generates .asp pages. In 7.6 GVP, in the IVR profile you set the URI to http://myServer/myProject/start.asp. There is no vxml. But what about GVP 8.1? I set the URI same way as above (no vxml just a start.asp page) and I hear nothing…
Anyone, any syggestions?
What says MCP logs? What returns the webapp for first GET? Are you using MCP with version 8.1.4 and below (higher version does not support GVPi)
Not sure about the MCP logs. All seems normal. A lot of 200 OK and it fetches the page content and structure. Yes, I am aware of that. I use 8.1.4.
So, regardless what I have done. What is the correct path to follow when you are trying to get 7.6 applications to work with your 8.1 GVP? You just add a new IVR profile and tell it to use the legacy interpreter for the page you are targeting in its URI or you need to provide additional congiguration?
I cannot help, I have never used the Genesys studio for developing the vxml applications. From general point of view, no changes are necessary within using 7.6 vxml app with 8.1 GVP.
Thanks Kubig, no worries.
Does anybody know the drill? How do you target a 7.6 application through GVP 8.1? ???
as I wrote, application from 7.6 release (written in LGVP) is possible to play on GVP 8.1 (with MCP lower than 8.1.5 version) in general. It is necesssary to use application that are using ASP? What is IIS configuration for this application? You are not still answer the question about MCP logs, without similiar information is not possible to help you.
I have no access to the applications server. The applications are written in asp. Start.asp is something like the index.html of the application which defines the structure of the application. In the uri of the IVR profile i set the path to start.asp. as I would do with the Main.vxml of an application created with composer. I can send you the mcp log if you want, I cannot point to something specific in it
I seem to remember some options somewhere to specify which VoiceXML interpreter to use e.g. the old VoiceGenie one or the next generation one (NGI?). Sorry - short of time or would have checked the documentation for you.
Thank you very much for your reply genesysguru!
The option (at least the one I am aware of) is where you define a new IVR profile in Genesys Administrator. I have set it but still no luck.
Thank you very much for your time!
I repeat myself..logs,logs,logs…
As far as I remember there is an option to enable the legacy mode in the MCP. You must take care that the legacy mode is not supported in the last versions of MCP (8.1.7). As far as I know, the last MCP version that support Legacy mode is 8.1.4…
Regards
mfsaez I did not mess with any of the MCP options. I only set it in the IVR profile. I have installed the 8.1.4 version because I need CTI Connector and this is the last version that supports it.
Yes, kubig, you are right. I have managed to get it working. The ASR is working as well, at least in 8 applications. Simple test applications that I have created for 7.6 (just a couple of prompts) play as well. Now my concern is the architecture and how to set the CTI connector to work properly because I target complex applications that require CTI information. So far, the call is dropped because it asks for attached data.
You are false. CTI connector is supported in all version of GVP 8.1, it means 8.1.4+ as well. You never talked about CTI integration in this topic… What is your problem with CTI connector integration? Which function from CTI “portfolio” need? I think that CTI connector is no needed as more for almost function.
I am really new to this but I remember well that in the documentation it is stated that CTI connector is supported till 8.1.4. Additionally, my supervisor insisted that I installed this version for that cause. The case is this. We have a customer that has developed numerous applications in 7.6 and wants to migrate to 8.1 without messing with them. As far as I know the applications require userdata and that drops the call because of ctic misconfiguration. It would be GREAT if I hadn’t to implement CTI connector…
So, ok..what is the problem within deployment of CTI Connector in your env?
CTI connector is a must for you as it is the “replacement” of TServer IVR con 7.6. On 8.x you don’t need it because UserData goes with SIP headers and handled by SIP Server.