- Looking for some advice on troubleshooting this 422 Unprocessable Entity error when calling POST /api/v2/wfm/schedules
- Migrating Zendesk agent shift patterns to Genesys Cloud WFM
- The request body matches the schema, yet the API rejects it
- Zendesk handled this via simple CSV uploads, but GC requires strict JSON
- Error message: ‘Invalid schedule type provided’
- Any ideas on the correct payload structure?