Hey everyone,
I’m trying to build a simple browser-based tool for our supervisors here in Central time. The goal is to have a button that mutes or unmutes an agent’s microphone during an active voice call. We track adherence tightly, so being able to toggle this programmatically helps with some specific quality assurance workflows we’re testing.
I’ve got the Genesys Cloud JavaScript SDK loaded and I can successfully get the current session and the active call. I’m using PlatformClient.PlatformClient to initialize the client. Once I have the call object, I’m looking for a method on the Call class or perhaps the Session class to handle the audio stream control.
Here’s what I have so far:
const client = PlatformClient.PlatformClient.init({
basePath: 'https://api.mypurecloud.com',
clientId: process.env.CLIENT_ID,
clientSecret: process.env.CLIENT_SECRET
});
const conversationApi = client.ConversationsApi();
// I can get the call
const call = await conversationApi.getConversationCall(conversationId, callId);
// Now what?
// call.mute() doesn't exist
// session.mute() isn't a thing either
I’ve looked through the documentation for the ConversationsApi and the Call model. I don’t see any explicit mute or unmute methods. I tried calling PUT /api/v2/conversations/calls/{callId}/participants/{participantId} with a JSON body like { "muted": true }, but that returns a 403 Forbidden error. It seems like that endpoint is only for the participant themselves, not an external admin or supervisor token.
Is there a specific SDK method I’m missing? Or do I need to use a different API endpoint entirely? I want to avoid using the WebSocket API if possible since handling the real-time events adds a lot of complexity to this simple tool.
Any pointers would be appreciated.