Multiple Endpoints for Chat

General Discussion
1

Hi Expert,

Is it possible to configure multiple endpoints for Chat? so that if suppose for a particular topic i can send Chat to one endpoint and for another topic to another endpoint?

As far as I understand in Chat only 1 endpoint is supported

2

Jumm the end point applies when the chat interaction is created, URS has no work yet, URS is the one who can analyze the user fields…so no, you can’t have 2 endpoints, what you can do in your strategy is to forward the IXN to another queue based on the criteria you need.

3

Thanks Cav for Clarification :slight_smile: