MOH

Genesys Cloud Routing
1

Deas ,

I need to configure each Route point different MOH (music on hold) now its taking same from MOH folder

2

You must have SIP Server version 8.1.102.31 or later in order to be able to customize Music on Hold based on Routing Point.

Check pages 194 through 197 of this manual: https://docs.genesys.com/Special:Repository/81fr_dep-sip.pdf?id=2e30d00a-05d6-4c84-a539-eb7ddcbde5f4

3

i am not able , if i configure otion to RP .its nothing playin.

4

ok… and what the logs says?