Migrating from legacy on-prem system to Genesys Cloud for 20 agents.
We are in AWS US-East-1. Configuring Data Retention for compliance audit. Attempting to apply policy but API returns error: 403 Forbidden - KMS Key not accessible.
Documentation does not explain how to assign keys during bulk migration. Need to retain recordings for 7 years minimum. Is this a region lock issue or permission scope? We are using OAuth scopes: recordings:write, records:read. Please advise before we lose historical data.
Check if your tenant is registered in the correct region for APAC compliance.
If you have agents located in Australia, US-East-1 might violate local data sovereignty laws depending on customer location. Latency can also impact recording sync times during migration. Ensure encryption at rest matches AU privacy regulations before proceeding. Testing with a small batch first is recommended to verify latency does not corrupt headers.
Documentation for Customer Managed Keys in Genesys Cloud remains frustratingly vague regarding bulk operations. The error indicates the service role lacks kms:Decrypt permissions.
Verify that the IAM role attached to the GC tenant includes AWSKeyManagementServiceServiceRole. Use this payload to check current KMS status via API.
GET /api/v2/kmskeys/list
Check if the key state is enabled and active before retrying retention policy assignment. Do not attempt migration without verifying IAM permissions first.
Retention periods for financial data typically require strict adherence to MiFID II or Dodd-Frank regulations. A seven-year minimum is standard for investment records but verify exact jurisdiction requirements.
Ensure audit logs are immutable during this period. Encryption at rest must be AES-256 compliant. Confirm that the retention policy applies to metadata as well as audio files. Regulatory bodies often inspect both content and metadata integrity.