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About the Migrations category
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0
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282
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April 24, 2026
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Migrating screen pops from PureConnect client add-ins to GC browser ext
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4
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360
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June 10, 2026
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Agent training plan — PureConnect Interaction Desktop vs GC agent UI
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3
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440
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June 10, 2026
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Go-live weekend runbook — telephony failover and rollback plan
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5
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165
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June 9, 2026
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ICWS API to Platform API migration — endpoint mapping reference
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7
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406
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May 28, 2026
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License model differences — PureConnect concurrent vs GC named users
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2
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470
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May 21, 2026
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CXone WFM to Genesys Cloud WFM — feature parity gaps in forecasting
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4
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156
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May 15, 2026
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Post-migration queue statistics reconciliation between platforms
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4
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430
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April 18, 2026
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DNS cutover strategy for SIP trunks during PureConnect to GC migration
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10
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176
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April 14, 2026
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Running PureConnect and Genesys Cloud in hybrid during 3-month transition
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3
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396
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April 6, 2026
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Migrating custom IVR handlers to Architect Data Actions
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6
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237
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March 24, 2026
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PureConnect skill groups to Genesys Cloud ACD skill mapping strategy
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2
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555
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March 19, 2026
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Migration Recording Retention Policy Error - Key Management
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3
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390
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March 4, 2026
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Historical reporting data preservation strategy during PureConnect cutover
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4
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148
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March 2, 2026
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Mapping PureConnect interaction attributes to Genesys Cloud participant data
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5
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395
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February 9, 2026
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Migrating complex IVR scripts from Interaction Attendant to Architect
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6
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174
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December 20, 2025
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Discrepancy in Quality Monitoring scores after migration to remote agents
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2
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154
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December 11, 2025
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CIC dialer to Genesys Cloud outbound — campaign conversion approach
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5
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198
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November 24, 2025
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