POST /v2/messaging/interactions returned 429 Too Many Requests
Our Premium App integration is hitting rate limits when subscribing to real-time messaging events via the WebSocket API. The issue arises specifically during peak PST business hours when concurrent session counts exceed 200 per organization. We are using the latest Genesys Cloud SDK for Node.js (v4.12.0) and have configured the OAuth client with the messaging:read and messaging:write scopes.
“The platform enforces a global rate limit of 10,000 requests per minute for WebSocket connection establishments. Exceeding this threshold results in temporary throttling.”
The documentation suggests batching requests, but WebSocket subscriptions are inherently stateful and persistent. We cannot batch connection requests without breaking the real-time sync requirement for our partner dashboard. The error logs show a Retry-After header of 30 seconds, which disrupts the user experience significantly.
Has anyone successfully architected a solution to handle high-concurrency WebSocket subscriptions without triggering these limits? We are considering implementing a custom retry mechanism with exponential backoff, but that introduces latency. Are there specific header optimizations or connection pooling strategies recommended for AppFoundry partners dealing with multi-org deployments?